Business Development Manager

AmRest Holdings SE; Poland; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Performance bonus

Private medical care

MultiSport card

Growth opportunities

Employee referral program

Axendi Value Academy: learning and dev

Job summary

Axendi is seeking an experienced Business Development Manager who will independently lead the sales process—from the first contact and needs recognition to offer preparation, negotiation and signing long-term CX/BPO contracts. You will build and manage your own sales pipeline, reach out to decision-makers, consult on business needs, prepare tailored solutions, and coordinate RFI/RFP processes with Operations, NewTech, IT, HR and Marketing.

Fluency in English (C1) is required.

Qualifications

• 5+ years of experience in the sale of B2B services – especially BPO, CX/contact center, process outsourcing, consulting or IT services
• experience in independent sales and responsibility for the result
• experience in conducting large, multi-stage tenders and negotiations
• ability to prepare an offer and valuation taking into account the cost model, FTE, SLA or indexation
• experience in consulting sales and working with clients at the decision-making level
• practical knowledge of CRM and working with the sales pipeline
• freedom in conversation with decision-makers and a natural ability to build business relationships
• independence, ownership and strong result orientation
• English at the level of min. C1 – spoken and written

Responsibilities

• Acquire large, long-term CX/BPO contracts and technology projects.
• Develop sales of solutions based on AI and automation, e.g. voicebots.
• Build and manage your own sales pipeline.
• Conduct the entire sales process—from prospecting to signing the contract.
• Build relationships with decision-makers on the client side and develop them towards long-term cooperation.
• Conduct consulting conversations, diagnose clients' business needs and recommend tailored solutions.
• Prepare offers, cost models and valuations.
• Coordinate RFI/RFP processes and commercial negotiations.
• Cooperate with Operations, NewTech, IT, HR and Marketing teams in preparing solutions for clients.
• Take care of the quality of data in CRM, pipeline and sales forecasts.

Skills

B2B sales

CRM experience

Negotiation

Prospecting

English C1

Relationship building

Tools

LinkedIn Sales Navigator

CRM tools

Job description

At Axendi, we are developing the sale of CX/BPO services and modern technological solutions supporting customer service – including AI and automation.

We are looking for an experienced person for the position of Business Development Manager, who will independently lead the sales process – from the first contact and recognition of the client's needs, through the preparation of the offer and negotiations, to the signing of a long-term contract.

This is a position for a person who does not wait for leads. He builds a pipeline, reaches out to decision-makers, sees business potential and is able to turn it into a concrete result.

Business Development Manager

In this position, you will:

• acquire large, long-term CX/BPO contracts and technology projects,
• develop sales of solutions based on AI and automation, m.in. voicebots,
• build and manage your own sales pipeline,
• conduct the entire sales process – from prospecting to signing the contract,
• build relationships with decision-makers on the client's side and develop them towards long-term cooperation,
• conduct consulting conversations, diagnose clients' business needs and recommend tailored solutions,
• prepare offers, cost models and valuations,
• conduct and coordinate RFI/RFP processes and commercial negotiations,
• cooperate with Operations, NewTech, IT, HR and Marketing teams in preparing solutions for clients,
• take care of the quality of data in CRM, pipeline and sales forecasts.

What do we expect?

• at least 5 years of experience in the sale of B2B services – especially BPO, CX/contact center, process outsourcing, consulting or IT services,
• experience in independent sales and responsibility for the result,
• experience in conducting large, multi-stage tenders and negotiations,
• the ability to prepare an offer and valuation taking into account the cost model, FTE, SLA or indexation,
• experience in consulting sales and working with clients at the decision-making level,
• practical knowledge of CRM and working with the sales pipeline,
• freedom in conversation with decision-makers and a natural ability to build business relationships,
• independence, ownership and strong result orientation,
• English at the level of min. C1 – spoken and written

Welcome:

• experience in BPO, CX, contact center, consulting or SSC,
• knowledge of the e-commerce/retail sector, health care or banking and finance,
• experience in selling AI and automation solutions,
• experience with sales intelligence tools, e.g. LinkedIn Sales Navigator,
• knowledge of consulting sales methodologies,

What do we offer?

• cooperation based on a service contract
• task-based nature of the operation
• the ability to have a real impact on the direction of Axendi sales,
• work on projects combining CX, BPO, AI and automation,
• an incentive system including a quarterly bonus for the achievement of individual goals and a commission on the margin obtained
• standardized sales process and support of the Axendi team (Operations, IT team, HR) in diagnosing customer needs, building a solution and pricing,
• tools necessary for work – laptop, phone and solutions supporting effective work.
• attractive package of benefits: co-financing for the MultiSport card, for private care and medical care Compensa Zdrowie and UNUM life insurance
• interesting projects and diverse clients – you will work on solutions in the area of Customer Experience and BPO, responding to the real business needs of customers.
• the opportunity to developin the area of B2B sales, negotiations, relationship management and business strategy

Sounds like your next step?

If you have experience in selling large contracts, can talk to the client's management and see real business value in AI – let's talk.

Join Axendi and help us win customers for whom customer service is not a cost, but an element of competitive advantage.

• Performance bonus
• Private medical care
• Internal promotions
• MultiSport card
• Growth opportunities
• Team events and contests
• Employee referral program
• Axendi Value Academy:
  learning and development
• The controller of the personal data provided in your recruitment application and attached documents is Axendi Sp. z o.o., with its registered office in Warsaw at: ul. Równoległa 4a, 02-235 Warsaw (hereinafter: the “Controller”).
• For any matters related to your personal data, you may contact the Data Protection Officer (DPO) appointed by the Controller, via e‑mail at: [emailprotected] .
• Depending on the consent you have given, your personal data is processed by the Controller for the purpose of conducting the current recruitment process or both the current and future recruitment processes, based on the following legal grounds:
• Data indicated in the Labour Code – processed on the basis of legal provisions (providing such data is necessary to participate in the recruitment process);
• Additional data (e.g. image, interests) – processed on the basis of your voluntary consent (providing such data does not affect your ability to participate in the recruitment process). If you do not want the Controller to process any additional information about you, please refrain from including it in your documents. At the same time, please do not include information such as marital status, number of children, health condition, etc. Should such information be provided, the Controller will be obliged to immediately delete it from the documents received.
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  If you consent to the processing of your data also for future recruitment processes, your personal data may additionally be processed by companies belonging to the OEX Group.

Your personal data will be retained by the Controller for the following periods:

• 6 months from the end of the recruitment process – if you consented only to the current recruitment;
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• You have the right to request access to your personal data and obtain a copy of it, as well as the right to request rectification, erasure, restriction of processing, the right to object to processing based on the Controller’s legitimate interest, and the right to data portability. To exercise these rights, please contact the Data Protection Officer using one of the communication channels indicated in point 1.
• With respect to data processed by the Controller based on your consent (data other than those required under the Labour Code), you have the right to withdraw your consent at any time by submitting a statement to [emailprotected] . Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• If you have exhausted your rights towards the Controller and you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl .