Business Analyst - Document Management & Digitalization

Hitachi, Ltd.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Hitachi Energy is seeking a Business Analyst to bridge business needs with practical IT solutions in the Document Management and Document Control domain. You will collaborate with stakeholders, document control teams, project teams, vendors, and IT delivery teams to analyze, improve, and digitalise document lifecycle processes across global projects.

You will gather requirements, translate them into user stories and process flows, facilitate workshops, and support design, testing, and release

Qualifications

• Bachelor’s degree and at least 3 years in a Business Analyst/Functional Analyst/Product Owner role.
• ITIL v4 Foundation certification and experience in requirements analysis, stakeholder management, and process improvement.
• Strong understanding of document management, document control, lifecycle, metadata, revision control, approval workflows, and information governance.

Responsibilities

• Analyze business processes and identify opportunities for digitalization, harmonization, and continuous improvement within document-centric environments.
• Gather, document, validate, and manage business requirements, translating them into functional specs, user stories, process flows, and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness, and user adoption activities.
• Act as the liaison between business users, application teams, vendors, integration teams, and service delivery organizations.
• Drive standardization of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits, and adoption metrics to support data-driven decisions.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training, and knowledge transfer activities.

Skills

Business analysis

Stakeholder management

Process improvement

Communication

English proficiency

Education

Bachelor’s degree (Information Technology / Business Administration / Information Management)

ITIL v4 Foundation certification

Tools

MS Copilot 365

ServiceNow

InEight Document

Autodesk Construction Cloud (ACC)

OpenText Content Server/xECM

Job description

Hitachi Energy is seeking a Business Analyst to bridge business needs with practical IT solutions in the Document Management and Document Control domain. You will collaborate with stakeholders, document control teams, project teams, vendors, and IT delivery teams to analyze, improve, and digitalise document lifecycle processes across global projects.

You will gather requirements, translate them into user stories and process flows, facilitate workshops, and support design, testing, and release