Billing Quality Control Specialist

Planet; Warszawa; Híbrido; PLN 120 000 - 180 000; Tempo integral

Resumo da oferta

Planet seeks a Billing Specialist to ensure accuracy and integrity of customer billing data across systems. You will review records, correct data, and support proper invoicing. The role involves notifying customers of billing changes, creating invoices, and processing credit notes as needed.

You will contact customers to obtain missing data, track actions with Account Management, and review balances while preparing statements. A hybrid work model applies, with three in-office days.

Qualificações

• Experience in a Billing Specialist or invoicing role.
• Strong attention to detail and organization.
• Ability to multi-task and work in a fast-paced environment.
• Ownership mindset and independent problem solving.

Responsabilidades

• Review customer data from contracts and internal systems to ensure billing and contact details are correct.
• Update customer data, issue invoices and issue credit notes as needed.
• Send notification letters about billing changes and implement changes in ERP.
• Reach out to customers by phone and email to obtain missing data.
• Coordinate with Premier and Account Management to obtain required information.
• Review outstanding balances and prepare statements.

Conhecimentos

Billing

Data accuracy

Excel

English proficiency

Team player

Multi-tasking

Ownership

Problem solving

French/German desirable

Ferramentas

Excel

Descrição da oferta de emprego

Job Description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

Responsible for ensuring the accuracy and integrity of customer billing data across systems. This role reviews, corrects and maintains customer records to support proper invoicing, reduce discrepancies and prevent financial impact.

What You Will Do

• Review customer data, based on available documentation like contracts, Account Management team or internal systems and make sure the billing and contact details are correct
• Correct customer data in the system upon investigation, including setting up proper invoices and issuing credit notes if necessary
• Send customer notification letters regarding billing changes and implementation of those changes into the ERP
• Contact customers by phone and email regarding missing data
• Track all necessary actions and work with internal Premier and Account Management teams to obtain proper information
• Review customer outstanding balances and providing statement of accounts

Who You Are

Successful candidate is a team player and independent problem-solver. You are curious and look to correct root causes to prevent future service and financial impact. You have a knack for numbers, are very outcome oriented, and have strong prioritization skills. You have an excellent understanding of accounting practices and reconciliations. You are analytical, problem-solving, self-motivated, detail oriented and collaborative.

• Demonstrate strong organization skills and strong attention to detail with a dedication to accuracy
• Experience in working as a Billing Specialist or in a similar role within Invoicing area
• Demonstrate ability to multi-task and work at a fast pace
• Demonstrate ownership and independency at work
• Proficient in Microsoft Office applications in particular Excel
• Proficient English is required, Proficient French and/or German are desirable

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

We would love to hear from you –

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.