Bilingual Technical Support Specialist – German/English

Concentrix CVG International; Katowice; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Multisport card

Private insurance

Private medical health care

Concentrix Academy

Concentrix University

LinkedIn Learning

Refer a Friend bonus

Game Changer Award

Be The Best

Job summary

Concentrix CVG International in Katowice is hiring a Customer Service Technical Specialist to support users of garden equipment, robotic lawn mowers, and power tools. You will troubleshoot product issues and guide customers through setup across phone, email and chat.

The role requires German (C1) and English (B2), a customer-service background, and strong Windows/MS Office knowledge. You will work from our Katowice office with regular training programs and performance incentives.

Qualifications

• Fluency in German (C1) and English (B2) as required for customer interactions.
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics/home & garden equipment.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple inquiries simultaneously.
• Readiness to work from an office in Katowice.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile apps, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings in internal systems.
• Educate customers on product features and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

German (C1)

English (B2)

Customer service experience

Technical troubleshooting

Windows OS

MS Office

Analytical thinking

Independent work

Multitasking

Tools

Windows OS

MS Office

Job description

Concentrix CVG International in Katowice is hiring a Customer Service Technical Specialist to support users of garden equipment, robotic lawn mowers, and power tools. You will troubleshoot product issues and guide customers through setup across phone, email and chat.

The role requires German (C1) and English (B2), a customer-service background, and strong Windows/MS Office knowledge. You will work from our Katowice office with regular training programs and performance incentives.