Bilingual Support Specialist (Ukrainian/Russian) - Hybrid

TP; Kraków; Hybrid; PLN 4,849,000 - 6,612,000; Full time

Benefits offered by this job

Hybrid work

Competitive hourly rate

Introductory onboarding

Job summary

TP is seeking a Customer Support Associate with Ukrainian and Russian language skills to support high-profile clients. The role involves handling inquiries via email, chat, and phone, ensuring top-quality service and effective resolution of issues from a multilingual customer base.

You will conduct troubleshooting, manage inquiries with professional communication, and overcome objections. The position offers a hybrid work arrangement from Kraków with a gross hourly rate of PLN 32.00 and flexible

Qualifications

• Fluency in written and spoken Ukrainian and Russian is required.
• Intermediate level of written and spoken English.
• Experience in the call center or customer service industry.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Ukrainian fluency

Russian fluency

English - intermediate

Call center experience

Education

High school diploma or equivalent

Job description

TP is seeking a Customer Support Associate with Ukrainian and Russian language skills to support high-profile clients. The role involves handling inquiries via email, chat, and phone, ensuring top-quality service and effective resolution of issues from a multilingual customer base.

You will conduct troubleshooting, manage inquiries with professional communication, and overcome objections. The position offers a hybrid work arrangement from Kraków with a gross hourly rate of PLN 32.00 and flexible