Bilingual SAP Customer Support Analyst (Polish)

Xylem; Strzelin; Hybrid; PLN 40,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive workplace culture

Hybrid working model

Job summary

Xylem is looking for a Customer Support Analyst in Strzelin, Poland. You will manage customer interactions, support manual order handling in SAP, and coordinate delivery timelines.

The ideal candidate has experience in customer support, is fluent in English and Polish, and possesses strong communication skills. The position offers a 12-month contract with a hybrid working model and opportunities for professional development.

Qualifications

• A few years of experience in customer support, supply chain, order management, or a similar field.
• Fluent English and Polish (written and spoken) is mandatory.
• Experience working with customers and managing customer relationships.
• Strong communication and problem-solving skills.

Responsibilities

• Manage and process manual customer orders in SAP.
• Respond to customer inquiries via phone and email.
• Support customers with order status and delivery updates.
• Assist with technical customer support and issue resolution.
• Collaborate with cross-functional teams to solve customer issues.

Skills

Customer support experience

Fluent in English

Fluent in Polish

SAP knowledge

Communication skills

Problem-solving skills

Team collaboration

Customer-focused mindset

Job description

Xylem is looking for a Customer Support Analyst in Strzelin, Poland. You will manage customer interactions, support manual order handling in SAP, and coordinate delivery timelines.

The ideal candidate has experience in customer support, is fluent in English and Polish, and possesses strong communication skills. The position offers a 12-month contract with a hybrid working model and opportunities for professional development.