Customer Service Specialist

Xylem; Strzelin; Hybrid; PLN 40,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive workplace culture

Hybrid working model

Job summary

Xylem is looking for a Customer Support Analyst in Strzelin, Poland. You will manage customer interactions, support manual order handling in SAP, and coordinate delivery timelines.

The ideal candidate has experience in customer support, is fluent in English and Polish, and possesses strong communication skills. The position offers a 12-month contract with a hybrid working model and opportunities for professional development.

Qualifications

• A few years of experience in customer support, supply chain, order management, or a similar field.
• Fluent English and Polish (written and spoken) is mandatory.
• Experience working with customers and managing customer relationships.
• Strong communication and problem-solving skills.

Responsibilities

• Manage and process manual customer orders in SAP.
• Respond to customer inquiries via phone and email.
• Support customers with order status and delivery updates.
• Assist with technical customer support and issue resolution.
• Collaborate with cross-functional teams to solve customer issues.

Skills

Customer support experience

Fluent in English

Fluent in Polish

SAP knowledge

Communication skills

Problem-solving skills

Team collaboration

Customer-focused mindset

Job description

About Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

About the Role

As a Customer Support Analyst, you will play a key role in delivering excellent customer service and operational support. You will manage customer interactions, support manual order handling in SAP, coordinate delivery timelines, and help resolve technical and shipment‑related inquiries. You will work closely with customer support, technical support, and shipment support teams to ensure smooth communication and customer satisfaction.

Key Responsibilities

• Manage and process manual customer orders in SAP
• Respond to customer inquiries via phone and email in a timely and professional manner
• Support customers with order status, lead times, delivery updates, and shipment coordination
• Assist with technical customer support and issue resolution
• Collaborate with cross‑functional teams to solve customer and operational issues
• Troubleshoot and escalates more complex cases when needed
• Maintain accurate customer records and documentation
• Build strong customer relationships and ensure high service quality
• Identify opportunities for process and service improvements

What We Are Looking For

• A few years of experience in customer support, supply chain, order management, or a similar field
• Fluent English and Polish (written and spoken) – mandatory
• Experience working with customers and managing customer relationships
• SAP knowledge is highly beneficial
• Strong communication and problem‑solving skills
• Ability to work collaboratively in a team environment
• Customer‑focused mindset with a proactive approach

What We Offer

• 12‑month contract with an international and purpose‑driven company
• Hybrid working model
  • First 3 months: full‑time office presence in Strzelin
  • Afterwards: hybrid work arrangement
• Opportunity to work in a global environment with cross‑functional teams
• Professional development and learning opportunities
• Supportive and collaborative workplace culture

Additional Information

We are ideally looking for someone who can join the team in July. Please submit your application in English.