French-Speaking IT Service Desk Analyst (Hybrid)

Tata Consultancy Services; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Annual salary reviews

MyBenefit platform

Sport card

Private medical care

Learning & development

Job summary

Tata Consultancy Services is hiring for a first level IT Helpdesk role in Warsaw, Poland. The successful candidate will provide multi-channel IT support, resolve software and hardware issues, and use remote tools to assist customers. You will document interactions in English and handle calls in other languages as needed.

Required are 1+ year in customer care or IT service desk with strong communication skills in French and English. A 24/7 shift model and teamwork are important in this role.

Qualifications

• Very good written and verbal communication skills in French.
• 1+ year of experience within customer care/support or IT service desk.
• Good written and verbal communication skills in English.
• Minimum High School Degree (preferred College /University Degree or studies in progress).
• Ability to work in 24/7 model (shifts in different hours).
• Strong Team Player
• Strong analytical skills

Responsibilities

• Provide first level IT support to customers across multiple channels (phone, email, chat, web).
• Identify and solve software and hardware issues with step-by-step instructions.
• Provide advanced support to customers’ PC using remote tools.
• Document and manage tickets throughout their lifecycle to meet SLAs.
• Escalate to appropriate IT teams and ensure timely resolution.
• Log all contacts in the helpdesk system in English while handling calls in other languages.

Skills

French language

English language

IT service desk experience

Team player

Analytical skills

Education

High School Diploma

College/University degree in progress

Job description

Tata Consultancy Services is hiring for a first level IT Helpdesk role in Warsaw, Poland. The successful candidate will provide multi-channel IT support, resolve software and hardware issues, and use remote tools to assist customers. You will document interactions in English and handle calls in other languages as needed.

Required are 1+ year in customer care or IT service desk with strong communication skills in French and English. A 24/7 shift model and teamwork are important in this role.