IT Service Desk Pro — Multilingual Support & Troubleshooting

DATAGROUP SE; Kraków; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Remote work options (Poland only)

Hands-on IT experience

Open and collegial culture

Job summary

The Service Desk role at DATAGROUP SE involves handling first-level IT support requests and incidents, resolving issues remotely, and documenting outcomes for knowledge sharing. You will collaborate with a team to ensure timely ticket escalation and adherence to SLAs, while contributing to a growing IT service culture within a large German IT provider.

Candidates should have strong customer service skills, fluency in English and German, and ideally Czech or Dutch language capabilities.

Responsibilities

• Resolve errors and malfunctions via remote access.
• Prioritize, classify, and document issues in the ticketing system.
• Forward unresolved tickets to the appropriate support units.
• Manage and monitor tickets within the framework of our service level agreements.
• Maintain and document knowledge base and share expertise.

Skills

Customer service

Multitasking

Teamwork

Communication

Phone etiquette

Active listening

Troubleshooting

Problem solving

IT helpdesk

English

German

Czech

Dutch

Ticketing/documentation

Job description

The Service Desk role at DATAGROUP SE involves handling first-level IT support requests and incidents, resolving issues remotely, and documenting outcomes for knowledge sharing. You will collaborate with a team to ensure timely ticket escalation and adherence to SLAs, while contributing to a growing IT service culture within a large German IT provider.

Candidates should have strong customer service skills, fluency in English and German, and ideally Czech or Dutch language capabilities.