Bilingual English-Polish Customer Service Agent

Capita; Łódź; On-site; PLN 67,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

30-min lunch break included in workday

Extra day off for volunteering

Multinational environment

Inclusive employee networks

Job summary

Capita is seeking a Customer Service Agent with English to support customers by phone and email, verify details, and manage documentation in Łódź, Poland. You will deliver high-quality service in a proactive, detail-oriented role within a multinational environment.

The ideal candidate communicates fluently in English and Polish, has strong interpersonal skills, and can work both independently and in a team, supporting everyday administrative and client service processes while maintaining

Qualifications

• Fluent English language skills (min. C1 level), both written and spoken.
• Polish language skills, both written and spoken.
• Good working knowledge of Microsoft Office, especially Word and Excel.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional telephone manner.
• High attention to detail and accuracy.
• Ability to work independently and in a team.
• Self-motivated, proactive, and well-organized.

Responsibilities

• Handle inbound and outbound calls with customers, providing support and information.
• Verify customer details and process related documentation.
• Assist customers with enquiries, requests, and complaints via phone and email.
• Maintain accurate customer records and update information in internal systems.
• Support day-to-day administrative and client service processes.
• Ensure a high standard of customer experience and service delivery.

Skills

Fluent English (C1)

Polish proficiency

MS Office (Word, Excel)

Communication skills

Customer service orientation

Attention to detail

Teamwork

Self-motivated

Tools

Microsoft Word

Microsoft Excel

Job description

Capita is seeking a Customer Service Agent with English to support customers by phone and email, verify details, and manage documentation in Łódź, Poland. You will deliver high-quality service in a proactive, detail-oriented role within a multinational environment.

The ideal candidate communicates fluently in English and Polish, has strong interpersonal skills, and can work both independently and in a team, supporting everyday administrative and client service processes while maintaining