Customer Service Agent with English (m/f/d)

Capita; Łódź; On-site; PLN 67,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

30-min lunch break included in workday

Extra day off for volunteering

Multinational environment

Inclusive employee networks

Job summary

Capita is seeking a Customer Service Agent with English to support customers by phone and email, verify details, and manage documentation in Łódź, Poland. You will deliver high-quality service in a proactive, detail-oriented role within a multinational environment.

The ideal candidate communicates fluently in English and Polish, has strong interpersonal skills, and can work both independently and in a team, supporting everyday administrative and client service processes while maintaining

Qualifications

• Fluent English language skills (min. C1 level), both written and spoken.
• Polish language skills, both written and spoken.
• Good working knowledge of Microsoft Office, especially Word and Excel.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional telephone manner.
• High attention to detail and accuracy.
• Ability to work independently and in a team.
• Self-motivated, proactive, and well-organized.

Responsibilities

• Handle inbound and outbound calls with customers, providing support and information.
• Verify customer details and process related documentation.
• Assist customers with enquiries, requests, and complaints via phone and email.
• Maintain accurate customer records and update information in internal systems.
• Support day-to-day administrative and client service processes.
• Ensure a high standard of customer experience and service delivery.

Skills

Fluent English (C1)

Polish proficiency

MS Office (Word, Excel)

Communication skills

Customer service orientation

Attention to detail

Teamwork

Self-motivated

Tools

Microsoft Word

Microsoft Excel

Job description

As a Customer Service Agent with English, you will support customers via phone and email, handle enquiries and documentation, maintain accurate records, and deliver excellent customer service. We are looking for a proactive and detail-oriented professional with fluent English, communicative Polish, and strong communication skills.

Job title: Customer Service Agent with English (m/f/d)

Job Description

Your responsibilities

• Handle inbound and outbound calls with customers, providing support and information.
• Verify customer details and process related documentation.
• Assist customers with enquiries, requests, and complaints via phone and email.
• Maintain accurate customer records and update information in internal systems.
• Support day-to-day administrative and client service processes.
• Ensure a high standard of customer experience and service delivery.

Our requirements

• Fluent English language skills (min. C1 level), both written and spoken.
• Communicative Polish language skills, both written and spoken.
• Good working knowledge of Microsoft Office applications, particularly Word and Excel.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional telephone manner.
• High attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Self-motivated, proactive, and well-organized approach to work.

What we offer

• Take care of your health - with supplementary medical insurance with LuxMed Generali group insurance Multisport or MultiKafeteria benefit systems
• Work-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
• An extra day off for voluntary activities close to your heart
• International experience every day - collaborate in a diverse, multinational environment influenced by British culture
• Inclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learn

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK and Europe. We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.

Location: Łódź , Poland

Time Type: Full time

Contract Type: Fixed Term (Fixed Term)

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.