Customer Service Representative

Teamficient; Poland; On-site; PLN 89,280 - 133,920; Full time

Job summary

A remote service-oriented company is seeking a Bilingual Customer Service Representative to provide exceptional support to customers in both English and Spanish. You'll manage inquiries, resolve issues, and maintain records of interactions, all while ensuring a high level of customer satisfaction. Ideal candidates will have at least 2 years of customer service experience and strong skills in communication, working independently, and using CRM tools. This full-time role operates remotely and requires fluency in both languages.

Qualifications

• 2+ years of experience in a customer service role.
• Full professional fluency in both English (C1-C2) and Spanish.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about services, policies, and procedures.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Customer service experience

Fluent in English

Fluent in Spanish

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Proficiency in Google Workspace

Job description

Location: Remote

Employment Type: Full-Time

Salary Range: TBD

Work Schedule:

Time Range: Between 7 AM and 7 PM CST

Working Hours: 9 hours per day (8 working hours + 1-hour break)

About the Role

We're looking for a friendly, reliable Bilingual Customer Service Representative to serve as the first point of contact for our customers. You'll handle inquiries, resolve issues, and provide accurate information about our services, all in both English and Spanish. If you're a clear communicator, stay calm under pressure, and genuinely enjoy helping people, this role is for you.

Core Responsibilities

• Customer Support and Communication: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
• Provide accurate information about services, policies, and procedures
• Resolve customer issues and handle complaints in accordance with company policies while maintaining high satisfaction
• Records and Administration: Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with team members and departments to improve the overall customer experience

Candidate Qualifications

Must-Haves

• 2+ years of experience in a customer service role
• Full professional fluency in both English (C1-C2) and Spanish, written and spoken
• Strong communication and interpersonal skills
• Comfortable working independently in a remote setup
• Proficiency in Microsoft Office and Google Workspace

Good to Haves

• Experience working in a driving school, transportation, or education-related company
• Familiarity with CRM tools for tracking customer interactions