Senior Customer Experience Specialist with Spanish (m/f/d)

Honeywell Technologies; Katowice; On-site; PLN 42,000 - 56,000; Full time

Benefits offered by this job

Multisport Card

Medical Care

Life Insurance

Lunch Card

Employee Assistance Program

Job summary

Honeywell Technologies seeks a Customer Experience Specialist to join the OtC team, acting as the main customer contact for assigned accounts. You will validate orders, manage changes, provide updates, and handle claims with internal collaboration.

The role is hybrid (3 days in office, 2 days from home) and requires 2+ years in customer support with CRM/SAP knowledge and strong MS Office skills. English and Spanish fluency are essential.

Qualifications

• High School Diploma required.
• Business fluent in written and spoken English and Spanish.
• 2+ years customer support or OtC experience.
• Knowledge of CRM/SAP and ERP business processes.
• MS Office skills (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Timely gather information to respond to customer queries on availability, pricing, lead times and order values.
• Update customer data in systems, including ship-to, bill-to, payer, and other records.
• Validate and enter customer purchase orders within target timelines and quality.
• Resolve roadblocks to ensure smooth order processing and fulfillment.
• Schedule orders according to customer requirements and stock availability.
• Document and maintain the order entry process for assigned customers.

Skills

Customer support experience

English (fluent)

Spanish (fluent)

Education

High School Diploma

Tools

CRM/SAP

MS Office

Job description

Job Description

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, bringing the customers, sales, and business operations together.

The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: validation and booking of customer orders, managing order changes, providing status updates, and managing physical & financial claims with strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role (3 days from the office + 2 days from home).

Responsibilities

• Timely gather all relevant info to accurately respond to all customer queries related to product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value.
• Accurately and on time perform system updates: new customer set‑up, customer amendment and change (including ship‑to, bill‑to, payer, direct/indirect customer etc., based on information received from sales).
• Validate and enter customer purchase orders within defined target and quality.
• Ensure timely resolution of all potential roadblocks preventing order processing so it flows seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc.).
• Cover order scheduling according to customer‑specific requirements as well as internal stock availability.
• Set up, document and maintain the order entry process for assigned customers.
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation,

Qualifications

• High School Diploma required.
• Business fluent in written and spoken English and Spanish.
• 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
• Knowledge/experience with CRM/SAP and understanding of CRM/ERP system business processes.
• Intermediate level of MS Office skills (Excel, Word, Outlook, PowerPoint).

We Offer

• Competitive salary regularly increased based on performance.
• Multisport Card, Medical Care, Life Insurance and Lunch Card.
• Employee Assistance Program – free and confidential service to help with any difficulties regarding work, life and personal or family matters.
• In‑house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.