Call Center Agent

Helix Workforce; Poland; On-site; PLN 36,000 - 48,000; Full time

Job summary

A staffing agency is seeking a Call Center Agent who will provide high-quality customer support through inbound and outbound calls. The ideal candidate must possess strong communication skills and be comfortable working in a remote, performance-driven environment. Responsibilities include handling calls professionally, assisting customers, and maintaining documentation. Candidates should have experience in customer service, be reliable, and be fluent in either English or Spanish. Both full-time and part-time schedules are available, with salary open for negotiation based on experience.

Qualifications

• Previous experience in call center, customer service, or similar roles (preferred).
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work independently in a remote environment.
• Strong time-management and reliability.
• Professional fluency in the required working language (English or Spanish).

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information, assistance, or follow-up according to established guidelines.
• Document call outcomes clearly and accurately in internal systems.
• Resolve basic customer inquiries or escalates issues when necessary.
• Meet productivity and quality standards.
• Maintain professionalism and confidentiality at all times.

Skills

Communication skills

Reliability

Customer service orientation

Time management

Job description

We are looking for a Call Center Agent to provide high-quality support and communication with customers through inbound and outbound calls. This role requires strong communication skills, professionalism, and the ability to follow processes while delivering a positive customer experience.

The ideal candidate is reliable, service-oriented, and comfortable working remotely in a structured, performance-driven environment.

Key Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information, assistance, or follow-up according to established guidelines.
• Document call outcomes clearly and accurately in internal systems.
• Resolve basic customer inquiries or escalates issues when necessary.
• Meet productivity and quality standards.
• Maintain professionalism and confidentiality at all times.

Requirements

• Previous experience in call center, customer service, or similar roles (preferred).
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work independently in a remote environment.
• Strong time‑management and reliability.
• Professional fluency in the required working language (English or Spanish, depending on assignment).

Compensation & Work Model

• Compensation: Open to negotiation, based on experience.
• Location: 100% Remote.
• Schedule: Full-time or part-time, depending on operational needs.