Customer Service Representative

Skyline Virtual Solutions; Poland; Remote; PLN 112,000 - 156,000; Full time

Benefits offered by this job

Competitive pay

Flexible work-from-home environment

Paid training

Paid training and support

Supportive and team-oriented culture

Opportunities for growth and advance

Job summary

A virtual solutions company is looking for a customer service representative to handle inquiries and provide product information. Responsibilities include troubleshooting, documenting customer interactions, and maintaining product knowledge. Ideal candidates should possess excellent communication skills, multitask effectively, and have a positive demeanor. This role offers competitive pay, flexible work-from-home options, and opportunities for growth within the company.

Qualifications

• Be a United States resident.
• Must be 18 years of age or older.
• Pass Drug Screening.
• Excellent written and verbal communication skills.
• Must have a quiet, distraction-free workspace.

Responsibilities

• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Maintain detailed and current knowledge of the company’s products and services.
• Handle customer inquiries and complaints.

Skills

Communication skills

Multitasking

Client rapport

Excellent written and verbal skills

Quiet workspace

Education

High School Diploma or Equivalent

Tools

Desktop/Laptop with Windows 10 or higher

Smartphone

Job description

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Maintain detailed and current knowledge of the company's products and services
• Handle customer inquiries and complaints

Requirements

What You’ll Need:

• Ability to build rapport with clients
  
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Have a quiet place to work without noise or distractions
  

Required Qualifications:

• Be a United States resident
  
• Must be 18 years of age or older
  
• High School Diploma or Equivalent
  
• Pass Drug Screening
  

Technical Requirements:

• Desktop/Laptop with Windows 10 or higher
  
• Hardwired to Internet
  
• Smartphone
  

What We Offer:

• Competitive pay (based on experience and performance)
  
• Semi-Monthly pay schedule — paid on the 1st and 15th of each month
  
• Flexible work-from-home environment
  
• Paid training and support
  
• Supportive and team-oriented work culture
  
• Opportunities for growth and advancement
  

We are currently not hiring in these locations:

California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin

Skyline Virtual Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.