Bilingual Customer Experience Executive (Spanish/English)

CHEP; Województwo mazowieckie; Hybrid; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CHEP is seeking a Spanish and English-speaking Customer Service Executive to join our European Customer Service team. In this role you will tackle customer inquiries across multiple channels, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience.

You will maintain accurate data, review accounts for improvements, and contribute to continuous service improvements while supporting a hybrid work model across Europe.

Qualifications

• Experience in customer service, administration, or operational support.
• Experience with defined processes and service standards.
• Comfort with business systems and digital tools.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Manage and resolve customer inquiries and requests, adhering to SLAs.
• Onboard customers, set up accounts, and provide system training.
• Collaborate with Sales, Finance, and Operations to ensure a seamless experience.
• Maintain accurate customer data and service requests in systems.
• Review accounts to identify improvement opportunities and drive satisfaction.
• Support process improvement to raise service levels.
• Contribute to customer retention by addressing issues.
• Advocate for customers across the organization.

Skills

Fluent Spanish

English proficiency

Customer service

Multichannel support

Job description

CHEP is seeking a Spanish and English-speaking Customer Service Executive to join our European Customer Service team. In this role you will tackle customer inquiries across multiple channels, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience.

You will maintain accurate data, review accounts for improvements, and contribute to continuous service improvements while supporting a hybrid work model across Europe.