Bilingual Customer Care Specialist - Repair & Tech Support

Motorola Solutions; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Private medical and dental coverage

Life insurance

Cafeteria program (multisport, cinema)

Employee Pension Plan

Stock programme (ESPP)

Wellness facilities

Job summary

Motorola Solutions Poland is hiring a Customer Service Representative for the Repair team. You will manage inquiries via phone, chat, and email, triage cases, and coordinate with repair centers to ensure timely service.

Proficiency in German and English is required, with strong communication and problem-solving skills. You will use Salesforce, Oracle, and PureCloud, and collaborate with IT and internal teams to maintain service quality.

Qualifications

• Proficiency in written and spoken English and German.
• Strong problem-solving abilities.
• Excellent communication skills (verbal and written).
• Ability to stay composed under pressure and work independently or in a team.

Responsibilities

• Handle inquiries via telephone, live chat, and email (case management).
• Triages cases and collaborates with internal stakeholders.
• Use Salesforce, Oracle, and PureCloud for customer management.
• Develop understanding of Motorola Solutions product portfolio and solutions.
• Act as a customer-facing ambassador for Motorola Solutions.
• Coordinate with repair center and other stakeholders to address repair turnaround, quality, or shipping issues.
• Process repair orders via Salesforce/Oracle.
• Collaborate with IT to resolve systemic issues affecting service delivery.

Skills

Problem-solving

Communication skills

Active listening

Work under pressure

Team collaboration

Tools

Salesforce

Oracle

PureCloud

Job description

Motorola Solutions Poland is hiring a Customer Service Representative for the Repair team. You will manage inquiries via phone, chat, and email, triage cases, and coordinate with repair centers to ensure timely service.

Proficiency in German and English is required, with strong communication and problem-solving skills. You will use Salesforce, Oracle, and PureCloud, and collaborate with IT and internal teams to maintain service quality.