Customer Success Specialist — Hybrid, Multilingual Support

Randstad Polska Sp. z o.o.; Poznań; Hybrid; PLN 55,000 - 90,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model (3 days remote)

Salary with bonus

Career growth

Extra day off

Training co-financing

Lunch vouchers

Private medical care

Life insurance

Multisport card

Mybenefit points

Tire discounts

Job summary

Randstad Polska Sp. z o.o. in Poznań, in partnership with BRIDGESTONE, invites qualified specialists and experienced leaders to join newly established regional teams. This is a hybrid role with a permanent contract and opportunities to shape core processes during relocation to Poland.

You will be the first point of contact for customers, handle orders, resolve issues, and collaborate with Sales, Finance, IT and Marketing to deliver exceptional service. English and other languages welcome.

Qualifications

• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to use Power BI for insights
• Spanish or Italian language at C1; English at C1
• No specific degree required; experience in customer service preferred
• Previous experience in customer service roles is an advantage

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Skills

Customer service experience

Communication skills

Problem-solving

Cross-functional collaboration

Multitasking

Tools

SAP

Excel

Freshdesk

Salesforce

ERP systems

Power BI

Job description

Randstad Polska Sp. z o.o. in Poznań, in partnership with BRIDGESTONE, invites qualified specialists and experienced leaders to join newly established regional teams. This is a hybrid role with a permanent contract and opportunities to shape core processes during relocation to Poland.

You will be the first point of contact for customers, handle orders, resolve issues, and collaborate with Sales, Finance, IT and Marketing to deliver exceptional service. English and other languages welcome.