Multilingual Customer Care Pro — Polish, English, German

Tylko; Polska; Hybrid; PLN 100,000 - 167,000; Full time

Benefits offered by this job

One bonus day off every month

Comprehensive healthcare

Multisport card

Discount on all Tylko products

Dog-friendly office

Job summary

Tylko, founded in Warsaw, Poland, invites you to join a Customer Care Specialist team fluent in Polish, English, and German. You’ll help customers through multiple channels, resolve complex issues, and maintain a high standard of service in a fast-paced environment.

Based in Warsaw, you’ll support product configuration, delivery, and assembly with a customer-first mindset, while collaborating across teams to improve processes and experiences.

Qualifications

• Fluent in English and Polish (C1) is required, plus fluency in German.
• Previous experience in customer care, preferably in 2nd level support, with proven ability to handle complex issues, including complaints and escalations.
• Excellent oral and written communication skills.
• Customer-first approach to complex problem-solving.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Friendliness, patience, and teamwork skills with diverse people.
• Availability to work shifts (8 am to 8 pm) CET.
• Availability to work from our Warsaw office at least once every three months, and additionally when required for key projects or important training.

Responsibilities

• Respond to customer inquiries through all channels with high service quality.
• Assist customers with sales-related inquiries and support ordering processes.
• Maintain positive customer relationships by proactive communication and updates.
• Handle complex issues requiring cross-functional collaboration for timely resolutions.
• Share customer feedback with other teams to identify common issues and improvements.
• Support knowledge management by updating processes and documenting best practices.
• Participate in additional projects and initiatives as needed.

Skills

Customer care

2nd level support

Complex problem solving

Communication skills

Multitasking

Teamwork

Organizational skills

Polish (C1)

English (Fluent)

German (Fluent)

Job description

Tylko, founded in Warsaw, Poland, invites you to join a Customer Care Specialist team fluent in Polish, English, and German. You’ll help customers through multiple channels, resolve complex issues, and maintain a high standard of service in a fast-paced environment.

Based in Warsaw, you’ll support product configuration, delivery, and assembly with a customer-first mindset, while collaborating across teams to improve processes and experiences.