Bilingual CO Analyst: Customer Service (Spanish)

SOLVENTUM; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum is seeking a CO Analyst - Customer Service with Spanish (m/f/x) to handle customer transactions, order management, and inquiries across designated countries. The role combines collaboration with Sales, Marketing, and Supply Chain to meet customer needs and improve service performance.

You will support customers in multiple languages, manage queues within SLA targets, and contribute to continuous process improvements while working from Wrocław, Poland with flexible work location

Qualifications

• Bachelor’s degree or higher from an accredited university.
• 1-2 years of equivalent work experience in a Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Fluency in English and Spanish.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

Fluency in English and Spanish

Education

Bachelor’s degree or higher from an accredited university

Job description

Solventum is seeking a CO Analyst - Customer Service with Spanish (m/f/x) to handle customer transactions, order management, and inquiries across designated countries. The role combines collaboration with Sales, Marketing, and Supply Chain to meet customer needs and improve service performance.

You will support customers in multiple languages, manage queues within SLA targets, and contribute to continuous process improvements while working from Wrocław, Poland with flexible work location