Bilingual Customer Support Analyst (Spanish/English)

LSEG; Gdynia; On-site; PLN 79,000 - 119,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Customer Support Representative in Poland to handle inquiries via phone, email, and live chat. The role emphasizes courteous, professional service, issue resolution, and collaboration with internal teams to deliver comprehensive support.

Qualified candidates will have English and Spanish language skills, a willingness to learn, and experience in finance-related or customer-facing roles.

Qualifications

• Spanish and English proficiency for customer interactions across channels.
• Willingness to learn and develop new skills.
• Experience in finance-related roles or customer support environments is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide clear resolutions and guidance on product use and general support.
• Assist customers with account-related concerns such as password resets and billing inquiries.
• Log, categorize, and document all interactions in the CRM (e.g., Salesforce).
• Escalate complex issues and coordinate with internal teams to resolve.

Skills

Spanish

English

Education

Economics/Finance/Business Administration studies

Tools

Salesforce

Job description

London Stock Exchange Group (LSEG) is seeking a Customer Support Representative in Poland to handle inquiries via phone, email, and live chat. The role emphasizes courteous, professional service, issue resolution, and collaboration with internal teams to deliver comprehensive support.

Qualified candidates will have English and Spanish language skills, a willingness to learn, and experience in finance-related or customer-facing roles.