Bilingual IT Support Rep – Polish/English/Spanish – Hybrid

OVH GmbH; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed private health care

Multisport card

Public transport refund

Ask Henry concierge

EMA – psychological support

Employee referral program

Additional 4 days off

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance, sport,

Social Fund: holiday allowance

gift cards

emergency allowance

Job summary

OVHcloud is seeking a Customer Support Representative in Wrocław to serve Polish, Spanish and English-speaking customers. You will be the first point of contact from across the globe, diagnosing and resolving billing and admin queries while learning OVHcloud products.

Based in Wroclaw, this on-site role moves to a hybrid model after initial onboarding. Strong language skills and a passion for customer service are essential for success.

Qualifications

• Fluent in Polish, English and Spanish.
• Willingness to work in shifts (business hours vary).
• Independence and curiosity in finding solutions.
• Strong focus on delivering excellent customer service.

Responsibilities

• Be the first point of contact for customers from various countries.
• Listen, diagnose, and resolve billing and administrative issues.
• Participate in defined projects and initiatives.
• Promote OVHcloud image and deliver high-quality support.

Skills

Polish fluency

English fluency

Spanish fluency

Customer empathy

Prioritization

Teamwork

Curiosity for solutions

Job description

OVHcloud is seeking a Customer Support Representative in Wrocław to serve Polish, Spanish and English-speaking customers. You will be the first point of contact from across the globe, diagnosing and resolving billing and admin queries while learning OVHcloud products.

Based in Wroclaw, this on-site role moves to a hybrid model after initial onboarding. Strong language skills and a passion for customer service are essential for success.