Banking Application Support Specialist – 2nd Line (f/m/x)

Sii Ukraine LLC; Warszawa; Hybrid; PLN 100,000 - 156,000; Full time

Job summary

Unknown company is seeking a Functional Support Specialist (2nd Line) to support a banking applications project across the EMEA region. The role focuses on ensuring stability and smooth functioning of core transactional processes within a production environment.

The candidate will own complex functional incidents from investigation to resolution and will communicate effectively with business users and technical teams.

Responsibilities

• Taking ownership of complex functional incidents and driving them from initial investigation through to full resolution.
• Analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.

Job description

We are looking for a Functional Support Specialist (2nd Line) to support a project that delivers and maintains critical banking applications used by back-office teams across the EMEA region. The role focuses on ensuring the stability and smooth functioning of core transactional and financial processes within a complex production environment.

A key aspect of this position is taking ownership of complex functional incidents and driving them from initial investigation through to full resolution. You will play an important role in analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.