IT Support Engineer (German) - 2nd Line, SQL/C#

Inetum Polska; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Cafeteria benefits

Referral bonuses

Revenue sharing opportunities

Professional development & mentoring

Team events & activities

Job summary

Inetum Polska is seeking an ITSupport Engineer to join an international team supporting custom business applications used by enterprise clients. You will provide 2nd line application support, investigate incidents, and troubleshoot issues in C# and SQL environments.

The role emphasizes collaboration with global teams, documentation, and ongoing learning in a dynamic IT services company with strong development opportunities.

Qualifications

• Strong SQL knowledge and ability to write and analyze queries.
• Basic knowledge of C# and the ability to read and understand code.
• Experience in application support or willingness to develop in this area.
• Strong analytical and problem-solving skills.
• Good communication skills and customer-oriented mindset.
• English, Polish and German language proficiency at minimum B2 level.

Responsibilities

• Provide 2nd line application support for proprietary business applications.
• Investigate and analyze reported incidents and application issues.
• Reproduce bugs by reviewing source code and database records.
• Troubleshoot issues within C# applications and SQL databases.
• Document findings and resolutions in the ticketing system.
• Escalate complex issues to the 3rd line support team when necessary.
• Work with existing application documentation and knowledge bases.
• Collaborate with international teams to ensure timely issue resolution.

Skills

SQL

C#

Analytical thinking

Problem solving

Communication skills

Job description

Inetum Polska is seeking an ITSupport Engineer to join an international team supporting custom business applications used by enterprise clients. You will provide 2nd line application support, investigate incidents, and troubleshoot issues in C# and SQL environments.

The role emphasizes collaboration with global teams, documentation, and ongoing learning in a dynamic IT services company with strong development opportunities.