Banking App Support Analyst - 2nd Line Incident Owner

Sii Ukraine LLC; Warszawa; Hybrid; PLN 100,000 - 156,000; Full time

Job summary

Unknown company is seeking a Functional Support Specialist (2nd Line) to support a banking applications project across the EMEA region. The role focuses on ensuring stability and smooth functioning of core transactional processes within a production environment.

The candidate will own complex functional incidents from investigation to resolution and will communicate effectively with business users and technical teams.

Responsibilities

• Taking ownership of complex functional incidents and driving them from initial investigation through to full resolution.
• Analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.

Job description

Unknown company is seeking a Functional Support Specialist (2nd Line) to support a banking applications project across the EMEA region. The role focuses on ensuring stability and smooth functioning of core transactional processes within a production environment.

The candidate will own complex functional incidents from investigation to resolution and will communicate effectively with business users and technical teams.