Banking App 2nd-Line Incident Resolver

Sii Ukraine LLC; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Sii Ukraine LLC is seeking a Functional Support Specialist (2nd Line) to support banking applications used by back-office teams across the EMEA region. The role emphasizes maintaining stability of core transactional and financial processes in a complex production environment.

You will own complex functional incidents from initial investigation through resolution, analyze production issues, identify root causes, and ensure effective communication with both business users and technical teams.

Qualifications

• Must be able to own complex functional incidents from investigation to resolution.
• Analyze production issues, identify root causes and communicate with users and technical teams.

Responsibilities

• Take ownership of complex functional incidents and drive them to full resolution.
• Analyze production issues, determine root causes, and coordinate with business users and tech teams.

Skills

Incident ownership

Root cause analysis

Stakeholder communication

Job description

Sii Ukraine LLC is seeking a Functional Support Specialist (2nd Line) to support banking applications used by back-office teams across the EMEA region. The role emphasizes maintaining stability of core transactional and financial processes in a complex production environment.

You will own complex functional incidents from initial investigation through resolution, analyze production issues, identify root causes, and ensure effective communication with both business users and technical teams.