B2B Onboarding & Activation Sales Specialist

Payoneer Inc.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Payoneer is seeking a Growth-focused Onboarding Specialist to support new SMB customers across domestic and global markets through telesales outreach and timely follow-ups. You will drive activation and guide customers through onboarding to ensure a smooth experience.

Using Salesforce, Salesloft, Aircall, and Marketo, you will assist with KYC, engage prospects, and collaborate with operations to enable first funded transactions while meeting activation targets.

Qualifications

• Bachelor’s degree holder or current bachelor’s degree student.
• 1–2 years of experience in B2B sales, telesales, inside sales, customer onboarding, or related field.
• Strong sales acumen in a target-driven environment.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English with excellent spoken communication.
• Candidates with prior BPO or inside sales experience preferred.
• Excellent written and verbal communication with organized reporting.

Responsibilities

• Support onboarding for SMB customers using structured calls and outreach.
• Assist with KYC completion and engage prospects via phone, email, and messaging (WhatsApp/Telegram).
• Guide customers through onboarding and improve conversion outcomes.
• Manage communications with new accounts and collaborate with operations for activation.
• Address onboarding, operational and payment issues promptly to ensure smooth experience.
• Support onboarding and activation goals and introduce Payoneer products where appropriate.
• Share feedback and insights to contribute to growth.

Skills

English fluency

Strong communication

Active listening

Problem solving

Education

Bachelor’s degree or current student

Tools

Salesforce

Salesloft

Aircall

Marketo

Job description

Payoneer is seeking a Growth-focused Onboarding Specialist to support new SMB customers across domestic and global markets through telesales outreach and timely follow-ups. You will drive activation and guide customers through onboarding to ensure a smooth experience.

Using Salesforce, Salesloft, Aircall, and Marketo, you will assist with KYC, engage prospects, and collaborate with operations to enable first funded transactions while meeting activation targets.