Onboarding & Activation Specialist for SMBs

Payoneer; Poland; On-site; PLN 72,000 - 98,000; Full time

Job summary

Payoneer is seeking an energetic SMB onboarding specialist in Poland to support new customers across domestic and global markets. You will engage via calls and emails, guide onboarding, and help drive activation and first transactions.

You will use Salesforce, Salesloft, Aircall, and Marketo to manage outreach, follow-ups, and KYC steps, working closely with operations to ensure smooth activation and compliance.

Qualifications

• Bachelor's degree holder or current student in related field.
• 1–2 years in B2B sales, telesales, onboarding, or a related role.
• Strong sales acumen with ability to meet targets in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English with excellent communication over calls.

Responsibilities

• Support onboarding for new SMB customers via calls and emails to drive activation and first funded transactions.
• Use CRM tools to support onboarding, assist with KYC, and engage prospects through structured outreach.
• Guide customers through onboarding and coordinate with operations to enable activation and approvals.
• Address onboarding, operational, and payment issues to ensure a smooth experience.
• Maintain outreach to assigned portfolio and introduce customers to relevant Payoneer products.
• Share feedback and ideas to contribute to business growth.

Skills

Sales experience

English fluency

Communication skills

CRM proficiency

Education

Bachelor's degree

Tools

Salesforce

Salesloft

Aircall

Marketo

Job description

Payoneer is seeking an energetic SMB onboarding specialist in Poland to support new customers across domestic and global markets. You will engage via calls and emails, guide onboarding, and help drive activation and first transactions.

You will use Salesforce, Salesloft, Aircall, and Marketo to manage outreach, follow-ups, and KYC steps, working closely with operations to ensure smooth activation and compliance.