Payments Gateway Onboarding Lead

Planet; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Planet is seeking a Gateway Onboarding Specialist to lead merchant onboarding, configuration, and activation of payment gateway solutions. You will collaborate across Commercial, Technical Support, Product, Integrations, Compliance, Risk, and Relationship Management to ensure a smooth go-live and high-quality onboarding.

In this role you will manage end-to-end onboarding projects, review requirements, coordinate account setup, support testing, and monitor progress against milestones, while

Qualifications

• Experience in customer onboarding, implementation, merchant services, operations, or customer success.
• Strong stakeholder and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple onboarding projects simultaneously.
• Strong analytical and problem-solving capabilities.
• High attention to detail and commitment to quality.

Responsibilities

• Manage end-to-end gateway onboarding projects from handover through production activation.
• Review customer requirements and onboarding documentation for completeness and accuracy.
• Coordinate merchant account setup and payment gateway configuration activities.
• Support testing, validation, and go-live activities.
• Monitor onboarding progress and ensure delivery against agreed timelines and milestones.
• Serve as the primary operational contact during onboarding.
• Communicate onboarding progress, risks, and dependencies to customers and internal stakeholders.
• Coordinate activities across Sales, Relationship Management, Technical Support, Product, Risk, and Compliance teams.

Skills

Project coordination

Stakeholder management

Onboarding experience

Customer success

Process improvement

Analytical thinking

Communication skills

Microsoft Office

Tools

CRM platforms

Case management

MS Excel

Job description

Planet is seeking a Gateway Onboarding Specialist to lead merchant onboarding, configuration, and activation of payment gateway solutions. You will collaborate across Commercial, Technical Support, Product, Integrations, Compliance, Risk, and Relationship Management to ensure a smooth go-live and high-quality onboarding.

In this role you will manage end-to-end onboarding projects, review requirements, coordinate account setup, support testing, and monitor progress against milestones, while