Associate or Specialist Customer Experience Partner with Czech (36-month role)

Poznajmysie Vesuvius; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Career progression

Training programs

Mentorship

Continuous learning

Job summary

Vesuvius seeks a Junior or Specialist Customer Experience Partner to manage end-to-end service for Czech-speaking clients, requiring strong Czech and English skills. This 36-month role offers a structured progression toward Senior and Leadership positions.

You will use CRM systems and ticketing tools to ensure high-quality service, aligning with Courage, Ownership, Respect, and Energy values while collaborating with teams to continuously improve customer experience.

Qualifications

• Education: High school diploma or equivalent; bachelor's degree preferred.
• Experience: Prior customer service or order management experience encouraged.
• Skills: Excellent communication, fluent in English and Czech, and proficient with CRM/SAP tools.

Responsibilities

• Address and resolve Czech-speaking customer inquiries with empathy and accountability.
• Record and track interactions using CRM systems and ticketing tools.
• Handle issues from basic to complex and escalate when needed.
• Acquire and maintain knowledge of company policies, products, and service guidelines.
• Collaborate with colleagues to resolve customer challenges and meet team goals.
• Identify opportunities to improve service processes and customer satisfaction.

Skills

Czech fluency

English fluency

CRM SAP

Communication

Problem solving

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Associate or Specialist Customer Experience Partner with Czech (36-month role)

Vesuvius are seeking a Junior or Specialist Customer Experience Partner. In this position you will be responsible for overseeing the end-to-end customer service process for Czech-speaking clients, so strong knowledge of Czech is compulsory. This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values: Courage, Ownership, Respect, and Energy.

The Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience. Opportunities for growth include advancing to Senior and Leadership roles, with increasing responsibilities and strategic contributions.

Responsibilities:

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Requirements:

• Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
• Experience: Previous experience in customer service, order management, or related fields - preferred
• Skills:
  • Excellent communication and active listening skills.
    • Strong fluency in English (B2/C1+)
    • Fluency in Czech (B2/C1+)
    • Proficiency in CRM systems, SAP and other relevant software - preferred
    • Strong problem-solving and conflict-resolution abilities.
    • Attention to detail and organizational skills.
• Behavioral Attributes:
  • Commitment to the company’s core values (Courage, Ownership, Respect, Energy).
    • Customer-centric mindset with a focus on building strong relationships.
    • Ability to adapt to changing processes and technologies.
• Professional Development: A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What We Offer:

At Vesuvius, we think beyond today to create the innovative solutions that will shape the future of molten metal flow engineeringand technology.Our products andservices enable our customers to be safer, more efficient, and more sustainable. When you join Vesuvius, you join a diverse, entrepreneurial, decentralised business. You will be empowered to take decisive action working with like-minded people.
Are you ready to make your mark?