Junior Customer Support Advisor (with Czech)

Capgemini; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

NAIS benefits (Netflix, Spotify)

Hybrid work model

Training & certification tracks

Job summary

Capgemini Kraków is seeking a Junior Customer Care Specialist fluent in Czech with good English to be the first contact for customers, delivering professional assistance across multiple channels.

You will handle inquiries, provide product information, resolve issues, and maintain records while collaborating with internal teams. The role offers a hybrid work model and valuable training resources and benefits.

Qualifications

• Czech language at C1 level and English good command.
• Strong customer service and communication skills.
• Good knowledge of MS Office tools, especially Excel.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Czech.
• Provide accurate information about products, services, and processes.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.

Skills

Czech proficiency

English proficiency

Customer service

Communication

Excel

Adaptability

Tools

MS Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Junior Customer Care Specialist with Czech, you will be the first point of contact for Italian-speaking customers, providing professional and friendly support. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience across different communication channels. Through your communication skills and customer-focused approach, you will contribute to building strong customer relationships and maintaining high service standards.

Your tasks

• Handle customer inquiries via phone, email, and chat in Czech.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.

Your profile

• C1 proficiency in Czech and good command of English.
• Strong communication and customer service skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Good knowledge of MS Office tools, especially Excel.
• Adaptability, active listening skills, and ability to work in a dynamic environment.

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com