Global Customer Experience Partner (English + CZ/SK)

Poznajmysie Vesuvius; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Vesuvius is seeking a Customer Experience Partner to oversee end-to-end service for international clients. The role emphasizes resolving inquiries, maintaining high service quality, and upholding the company values: Courage, Ownership, Respect, and Energy.

The position offers a structured progression path toward Senior and Leadership roles, with opportunities for professional development and mentorship in customer service excellence.

Qualifications

• Education: High school diploma or equivalent; bachelor's degree preferred.
• Experience: Prior experience in customer service, order management, or related fields.
• Skills: Excellent communication and active listening; fluency in English; Czech or Slovak language optional.

Responsibilities

• Handle customer interactions and resolve inquiries with empathy and accountability.
• Record interactions using CRM and ticketing software; maintain accuracy in data.
• Resolve problems and escalate when necessary to ensure satisfaction.
• Acquire deep knowledge of company policies, products, and service guidelines.
• Collaborate with colleagues to resolve customer challenges and meet team goals.
• Suggest process improvements to enhance service quality and customer satisfaction.

Skills

Communication

Active listening

English fluency

Czech/Slovak

CRM systems

SAP

Problem-solving

Conflict resolution

Attention to detail

Organizational skills

Customer service

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM systems

SAP

Job description

Vesuvius is seeking a Customer Experience Partner to oversee end-to-end service for international clients. The role emphasizes resolving inquiries, maintaining high service quality, and upholding the company values: Courage, Ownership, Respect, and Energy.

The position offers a structured progression path toward Senior and Leadership roles, with opportunities for professional development and mentorship in customer service excellence.