Czech-Speaking CX Partner: Elevate Customer Experience

Poznajmysie Vesuvius; Kraków; Presencial; PLN 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career progression

Training programs

Mentorship

Continuous learning

Resumo da oferta

Vesuvius seeks a Junior or Specialist Customer Experience Partner to manage end-to-end service for Czech-speaking clients, requiring strong Czech and English skills. This 36-month role offers a structured progression toward Senior and Leadership positions.

You will use CRM systems and ticketing tools to ensure high-quality service, aligning with Courage, Ownership, Respect, and Energy values while collaborating with teams to continuously improve customer experience.

Qualificações

• Education: High school diploma or equivalent; bachelor's degree preferred.
• Experience: Prior customer service or order management experience encouraged.
• Skills: Excellent communication, fluent in English and Czech, and proficient with CRM/SAP tools.

Responsabilidades

• Address and resolve Czech-speaking customer inquiries with empathy and accountability.
• Record and track interactions using CRM systems and ticketing tools.
• Handle issues from basic to complex and escalate when needed.
• Acquire and maintain knowledge of company policies, products, and service guidelines.
• Collaborate with colleagues to resolve customer challenges and meet team goals.
• Identify opportunities to improve service processes and customer satisfaction.

Conhecimentos

Czech fluency

English fluency

CRM SAP

Communication

Problem solving

Attention to detail

Formação académica

High school diploma

Bachelor's degree preferred

Ferramentas

CRM systems

Descrição da oferta de emprego

Vesuvius seeks a Junior or Specialist Customer Experience Partner to manage end-to-end service for Czech-speaking clients, requiring strong Czech and English skills. This 36-month role offers a structured progression toward Senior and Leadership positions.

You will use CRM systems and ticketing tools to ensure high-quality service, aligning with Courage, Ownership, Respect, and Energy values while collaborating with teams to continuously improve customer experience.