Associate Collections Representative

chrobinson; Wrocław; Hybrid; PLN 53,000 - 105,000; Full time

Benefits offered by this job

Hybrid work options after onboarding

Onboarding program

Professional development opportunities

Training platform access

Diverse and inclusive environment

MyBenefit cafeteria system

Private medical care

Additional life insurance

Job summary

C.H. Robinson is seeking an Associate Collections Representative in Wroclaw to monitor payments, manage receivables, and build relationships with customers. After onboarding, hybrid work options are available to support a balanced work environment.

The role requires a finance background, 1 year of relevant experience, and fluency in English and Spanish. You will analyze data, escalate complex issues, and contribute to process improvements within a collaborative team.

Qualifications

• Bachelor's degree in Finance or a related field.
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial.
• Fluency in English at a C1 level and fluent Spanish (B2).

Responsibilities

• Contact with customers via email and phone to monitor payments and accounts receivables.
• Arrange and oversee the completion of all accounts and assigned responsibilities.
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone.
• Analyze data to identify and solve complex problems.
• Escalate more complex issues to senior-level team members and/or leadership.
• Collaborate with stakeholders to improve efficiencies and achieve targeted results.
• Contribute ideas for process improvement.
• Continue developing skills, building collections knowledge, and enhancing business acumen.
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements.

Skills

Microsoft Office Suite

Communication skills

Customer service

Interpersonal skills

Critical thinking

Independent judgment

Adaptability

Education

Bachelor's degree in Finance or related field

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a highly motivated and detail-oriented individual to join our dynamic team as an Associate Collections Representative at our Wrocław office. As a global leader in logistics and supply chain solutions, we are dedicated to delivering innovative and efficient services to our clients. Want to grow your career in finance? This opportunity is for you! As an Associate Collections Representative, you'll work with customers and offices to resolve complex collection issues. You'll build relationships and use critical thinking skills to tackle challenges. Fluent in English and Spanish? Looking for a collections role or a career change? This opportunity is for you! After onboarding, enjoy hybrid work options.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Contact with customers via email and phone to monitor payments and accounts receivables
• Arrange and oversee the completion of all accounts and assigned responsibilities
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Collaborate with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement
• Continue developing skills, building collections knowledge, and enhancing business acumen
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements

QUALIFICATIONS

• Bachelor's degree in Finance or a related field
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial
• Fluency in English at a C1 level and fluent Spanish (B2)

SKILLS

• Proficiency in Microsoft Office Suite
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking abilities with the capacity to exercise independent judgment and make sound decisions
• Ability to thrive in a fast-paced, professional environment
• Proactive and persistent approach to work
• Appreciation for a diverse and inclusive work environment

WHAT WE OFFER

• Comprehensive onboarding program
• Friendly work atmosphere within an ambitious and cohesive team
• Real opportunities for professional development in either an expert or leadership path
• Access to a training platform for continuous learning
• Hybrid work options after the onboarding period
• Opportunity to work with modern financial and accounting tools and systems
• Benefits package including MyBenefit cafeteria system, private medical care, and additional life insurance

Compensation Range

zł52,600.00 - zł105,400.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.