Bilingual Hybrid Finance Collections Associate

chrobinson; Wrocław; Hybrid; PLN 53,000 - 105,000; Full time

Benefits offered by this job

Hybrid work options after onboarding

Onboarding program

Professional development opportunities

Training platform access

Diverse and inclusive environment

MyBenefit cafeteria system

Private medical care

Additional life insurance

Job summary

C.H. Robinson is seeking an Associate Collections Representative in Wroclaw to monitor payments, manage receivables, and build relationships with customers. After onboarding, hybrid work options are available to support a balanced work environment.

The role requires a finance background, 1 year of relevant experience, and fluency in English and Spanish. You will analyze data, escalate complex issues, and contribute to process improvements within a collaborative team.

Qualifications

• Bachelor's degree in Finance or a related field.
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial.
• Fluency in English at a C1 level and fluent Spanish (B2).

Responsibilities

• Contact with customers via email and phone to monitor payments and accounts receivables.
• Arrange and oversee the completion of all accounts and assigned responsibilities.
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone.
• Analyze data to identify and solve complex problems.
• Escalate more complex issues to senior-level team members and/or leadership.
• Collaborate with stakeholders to improve efficiencies and achieve targeted results.
• Contribute ideas for process improvement.
• Continue developing skills, building collections knowledge, and enhancing business acumen.
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements.

Skills

Microsoft Office Suite

Communication skills

Customer service

Interpersonal skills

Critical thinking

Independent judgment

Adaptability

Education

Bachelor's degree in Finance or related field

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking an Associate Collections Representative in Wroclaw to monitor payments, manage receivables, and build relationships with customers. After onboarding, hybrid work options are available to support a balanced work environment.

The role requires a finance background, 1 year of relevant experience, and fluency in English and Spanish. You will analyze data, escalate complex issues, and contribute to process improvements within a collaborative team.