Product Support Associate: Automation & Financial Systems

Brown Brothers Harriman (BBH); Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Job summary

Brown Brothers Harriman (BBH) is hiring a Junior Product Support Specialist in Kraków. You will join our Fund Services Product Support Team and help support the Financial Reporting Department by analyzing and automating processes, testing enhancements, and troubleshooting issues in internal applications.

You will work in a hybrid model with in-office collaboration part of the week, and you will interact with global teams to drive improvements in the financial reporting workflow.

Qualifications

• Bachelor's degree or equivalent required.
• English C1 level or higher.
• Analytical skills and logical thinking.
• Written and verbal communication skills.
• Aptitude for understanding global business considerations when implementing new systems.
• Ability to work with business users and systems personnel in a team environment.
• Hands-on experience with spreadsheets, database applications, programming, and QA procedures is a plus.

Responsibilities

• Assist in day-to-day inquiry tracking and resolution/troubleshooting.
• Act as point of contact for Unity (internal application) related issues or queries.
• Participate in analyzing and designing automated solutions to business problems.
• Participate in training and support during roll-out of new products and enhancements.
• Support change process through regression testing and wellness checks for system upgrades.
• Participate in local and global meetings to contribute ideas for process improvements.

Skills

Analytical skills

Logical thinking

Written and verbal communication

English C1

Spreadsheets

Databases

Programming

QA procedures

Education

Bachelor's degree or equivalent

Tools

Excel

Database systems

Unity (internal app)

Job description

Brown Brothers Harriman (BBH) is hiring a Junior Product Support Specialist in Kraków. You will join our Fund Services Product Support Team and help support the Financial Reporting Department by analyzing and automating processes, testing enhancements, and troubleshooting issues in internal applications.

You will work in a hybrid model with in-office collaboration part of the week, and you will interact with global teams to drive improvements in the financial reporting workflow.