Application Production Support Analyst — Hybrid Role

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Hybrid Working

Training & Certification Support

Wellbeing program

Online benefits platform

Permanent contract

Job summary

Brown Brothers Harriman (BBH) is seeking an Application Production Support Analyst to join our Global Production Management Team in Krakow. You will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency, influencing stakeholders and ensuring stable operations.

You will have 3+ years of experience in oversight roles, a degree in computer science, and knowledge of ITIL principles.

Qualifications

• 3+ years in an oversight/influential role.
• Experience with production management disciplines and ITIL.

Responsibilities

• Coordinate incident management activities and provide updates.
• Assist in design reviews and validation of support requirements.
• Contribute to problem management and data quality.
• Monitor system health and investigate abnormalities.
• Participate in RCA investigations and document workarounds.
• Drive monitoring automation and optimization.

Skills

Incident management

Change management

Problem analysis

ITIL knowledge

Stakeholder influence

System monitoring

Education

Degree in Computer Science

Job description

Brown Brothers Harriman (BBH) is seeking an Application Production Support Analyst to join our Global Production Management Team in Krakow. You will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency, influencing stakeholders and ensuring stable operations.

You will have 3+ years of experience in oversight roles, a degree in computer science, and knowledge of ITIL principles.