Hybrid Junior Product Support Specialist

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Wellbeing Program

Onboarding Program

Job summary

Brown Brothers Harriman is seeking a Junior Product Support Specialist to join the Fund Services Product Support Team in Kraków. You will support the Financial Reporting Department, analyze issues, and help automate processes, working with Unity and other internal applications.

The role requires a Bachelor’s degree, English at C1 level, and strong analytical and communication skills. You will collaborate with business users and IT, contribute to testing, and participate in global process

Qualifications

• Bachelor’s degree or equivalent required.
• English C1
• Analytical skills and logical thinking.
• Written and verbal communication skills.
• Aptitude for understanding global business considerations when implementing new business systems.
• Ability to work with business users and systems personnel in a team environment.
• Hands-on experience with software spreadsheets, database applications, programming, and establishing quality assurance procedures a plus.

Responsibilities

• Assist in day-to-day inquiry tracking and resolution/ troubleshooting.
• Act as point of contact for Unity (internal application) related issues or queries.
• Participate in analyzing and designing automated solutions to business problems.
• Participate in the training and support during roll‑out of new products and enhancements.
• Support change process through aggressive regression testing and deployment of wellness checks for system upgrades and developments.
• Participate in local and global meetings to contribute ideas for Financial Reporting process improvements.

Skills

Bachelor’s degree

English C1

Analytical skills

Logical thinking

Written and verbal communication

Global business considerations

Team environment work

Software spreadsheets

Database applications

Programming

Quality assurance procedures

Education

Bachelor’s degree or equivalent

Job description

Brown Brothers Harriman is seeking a Junior Product Support Specialist to join the Fund Services Product Support Team in Kraków. You will support the Financial Reporting Department, analyze issues, and help automate processes, working with Unity and other internal applications.

The role requires a Bachelor’s degree, English at C1 level, and strong analytical and communication skills. You will collaborate with business users and IT, contribute to testing, and participate in global process