Application Support Specialist (L1/L2 – Internal Business Applications)

Syncit AB; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Syncit AB is seeking an Application Support Specialist to provide first-line support for business applications and systems, including custom-built and enterprise solutions. You will assist end users, troubleshoot issues, manage support tickets, and collaborate with internal development teams to ensure smooth daily operations.

You will investigate problems, document solutions, and help test fixes and updates.

Qualifications

• Experience in Application Support or a similar technical support role.
• Ability to troubleshoot business applications and internal systems.
• Clear communication of technical problems to developers.
• Service-oriented mindset and strong customer focus.
• Experience with ticketing systems (ServiceNow or Jira) is a plus.

Responsibilities

• Provide first-line support for internally developed applications and business systems.
• Act as the primary contact for users with application-related issues.
• Troubleshoot and resolve common errors, access issues, and functional problems.
• Manage, prioritize, and follow up on incoming support tickets.
• Support configuring systems to meet business needs and coordinate with developers.
• Escalate complex issues to development teams and monitor resolutions.
• Document troubleshooting procedures, known issues, and solutions.
• Assist with testing and validating application fixes and updates.

Skills

Troubleshooting

Communication

Independent worker

Tools

ServiceNow

Jira

Job description

We are looking for an Application Support Specialist to provide first-line support for business applications and systems (both custom built and enterprise systems).

The role involves supporting end users, troubleshooting application-related issues, managing support tickets, and working closely with internal development teams to ensure smooth daily operations.

Key Responsibilities

• Provide first-line support for internally developed applications and business systems.
• Act as the primary point of contact for users experiencing application-related issues.
• Troubleshoot and resolve common application errors, access issues, and functional problems.
• Manage, prioritize, and follow up on incoming support tickets.
• Support setting up and configuring systems to meet business' needs.
• Escalate complex technical issues and bugs to the appropriate development teams.
• Work closely with developers to investigate issues and coordinate resolutions.
• Monitor application performance and report recurring incidents or system errors.
• Document troubleshooting procedures, known issues, and solutions.
• Support users with application functionality and general system-related questions.
• Assist with testing and validating application fixes and updates.

Requirements

• Previous experience in Application Support, or a similar technical support role.
• Good understanding of troubleshooting business applications and internal systems.
• Experience working with ticketing systems such as ServiceNow or Jira.
• Ability to investigate issues and communicate technical problems clearly to developers.
• Basic understanding of application workflows, integrations, and system dependencies.
• Strong communication skills and a service-oriented mindset.
• Ability to work independently and manage multiple support requests.

Nice to Have

• Experience supporting custom-built or enterprise applications.
• Familiarity with APIs, integrations, data, and application logs.
• Experience working in an ITIL-based support environment.
• Experience working in FinTech systems, and curiosness about Financial data domain.
• Experience collaborating with software development teams.

Ideal Candidate

A structured, proactive, and service-minded individual who enjoys troubleshooting and helping users. The ideal candidate is comfortable working between business users and technical development teams, ensuring issues are properly investigated, documented, and resolved.