Application Support Specialist (1st line)

AimBig Employment Pty Ltd; Polska; On-site; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Multisport sports card

Language courses

Group life insurance

Long‑service (jubilee) awards

Employee referral bonus

Job summary

AimBig Employment Pty Ltd is seeking an Application Support Specialist to be the first point of contact for ERP users and other business applications. You will investigate issues, help users find solutions, and escalate more complex cases to higher support teams.

Requirements include 2+ years in application/support roles, basic ERP knowledge (e.g., Dynamics 365 or SAP), strong problem-solving and communication skills, and English proficiency for international collaboration.

Qualifications

• 2+ years in application/support roles.
• Basic ERP knowledge (e.g., Dynamics 365 or SAP).
• Strong communication and organizational skills.
• English proficiency to communicate with business users.

Responsibilities

• Handle user requests and incidents for ERP systems.
• Investigate and resolve common application issues.
• Log, update and monitor support tickets.
• Escalate complex issues to higher support levels.
• Assist users daily with business systems.
• Verify that applications and processes run as expected.
• Collaborate with business users and IT teams internationally.

Tools

Microsoft Dynamics 365

SAP

Job description

• New IT Competence Center


• Develop your skills in ERP and business application support

About Our Client

The hiring organisation is a well-established company within the retail industry. As a large organisation, it is known for its robust operations and commitment to integrating advanced technology to improve business processes.

Job Description

As an Application Support Specialist, you will be the first point of contact for business users of ERP systems and other business applications. You will investigate day-to-day issues, help users find solutions and elevate more complex cases to 2nd and 3rd Line Support teams.
Your responsibilities will include:

• Handling user requests and incidents related to ERP systems and other business applications.


• Investigating and resolving common application issues.


• Logging, updating and monitoring tickets.


• Escalating complex issues to 2nd and 3rd Line Support teams.


• Supporting users in their daily work with business systems.


• Checking that applications and related business processes work as expected.


• Working with business users and IT teams in an international environment.

The Successful Applicant

• At least 2 years of experience in Application Support, IT Support, Service Desk or Customer Service.


• Basic knowledge of an ERP system, such as Microsoft Dynamics 365 or SAP.


• An analytical approach to troubleshooting and the ability to find solutions independently.


• Strong communication and organisational skills.


• English skills sufficient to communicate confidently with business users.


• An interest in developing your expertise in business applications, ERP systems and business processes.

What's on Offer

• Private medical care


• Multisport sports card


• Language courses


• Group life insurance


• Long‑service (jubilee) awards


• Employee referral bonus