Application Support Specialist (1st line)

AimBig Employment Pty Ltd; Katowice; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Language courses

Group life insurance

Long‑service awards

Employee referral bonus

Job summary

Aplikuj do AimBig Employment Pty Ltd na stanowisko Specjalista ds. wsparcia aplikacji. Będziesz pierwszym punktem kontaktu dla użytkowników ERP oraz innych systemów biznesowych, rozpoznawać i rozwiązywać typowe problemy, a także eskalować złożone incydenty do 2. i 3.

linii wsparcia. Wymagane jest co najmniej 2 lata doświadczenia w zakresie wsparcia aplikacji/IT oraz podstawowa znajomość systemów ERP (np. Dynamics 365, SAP).

Qualifications

• Co najmniej 2 lata doświadczenia w Application Support/IT Support/Service Desk lub Customer Service.
• Podstawowa znajomość systemu ERP (np. Microsoft Dynamics 365 lub SAP).

Responsibilities

• Obsługa użytkowników ERP i innych aplikacji biznesowych.
• Badanie codziennych problemów i eskalowanie skomplikowanych przypadków do 2. i 3. linii wsparcia.
• Rejestrowanie, aktualizowanie i monitorowanie zgłoszeń.
• Wsparcie użytkowników w codziennych procesach biznesowych.
• Współpraca z użytkownikami i zespołami IT w środowisku międzynarodowym.

Skills

Doświadczenie w Application Support

Tools

Microsoft Dynamics 365

SAP

Job description

• New IT Competence Center
• Develop your skills in ERP and business application support

O naszym kliencie

The hiring organisation is a well-established company within the retail industry. As a large organisation, it is known for its robust operations and commitment to integrating advanced technology to improve business processes.

Opis stanowiska

As an Application Support Specialist, you will be the first point of contact for business users of ERP systems and other business applications. You will investigate day-to-day issues, help users find solutions and elevate more complex cases to 2nd and 3rd Line Support teams.
Your responsibilities will include:

• Handling user requests and incidents related to ERP systems and other business applications.
• Investigating and resolving common application issues.
• Logging, updating and monitoring tickets.
• Escalating complex issues to 2nd and 3rd Line Support teams.
• Supporting users in their daily work with business systems.
• Checking that applications and related business processes work as expected.
• Working with business users and IT teams in an international environment.

Profil kandydata

• At least 2 years of experience in Application Support, IT Support, Service Desk or Customer Service.
• Basic knowledge of an ERP system, such as Microsoft Dynamics 365 or SAP.
• An analytical approach to troubleshooting and the ability to find solutions independently.
• Strong communication and organisational skills.
• English skills sufficient to communicate confidently with business users.
• An interest in developing your expertise in business applications, ERP systems and business processes.

Oferujemy

• Private medical care
• Multisport sports card
• Language courses
• Group life insurance
• Long‑service (jubilee) awards
• Employee referral bonus