Associate Application Support Consultant (Swedish speaking)

UNIT4 NV; Wrocław; Hybrid; PLN 87,000 - 97,000; Full time

Benefits offered by this job

Flexible Leave

Remote Work

Wellbeing Days

Growth Opportunities

Diversity & Inclusion

Sustainability Program

Job summary

UNIT4 NV is seeking an Associate Application Support Consultant in Wrocław to be the first point of contact for customers on IT and business applications. You will provide professional, efficient support, resolve cases, and coordinate with R&D as needed to ensure high customer satisfaction.

You will investigate defects, document resolutions, and proactively raise escalation risks while maintaining rigorous information security and ISO-aligned processes.

Qualifications

• Fluent English (verbal and written).
• Fluent Swedish (verbal and written).
• Good analytical and problem-solving abilities.
• Financial/Accounting background is a plus.
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
• Exceptional customer-facing skills with a service-oriented mindset.
• Finance background or experience with financials is an advantage.
• Previous experience in a Customer Service environment is an advantage.
• Ability to manage time and prioritise workload with deadlines.
• Friendly and professional demeanor, proactive and collaborative.

Responsibilities

• Progress issues to a conclusion by liaising with colleagues and R&D as appropriate.
• Investigate, document and report application defects to the Application Support team.
• Be proactive in flagging escalation risks with the Team Leader and coordinating resources.
• Handle customer escalations, taking ownership of complex issues and updating customers.
• Adhere to information security requirements and company policies, including ISO standards.
• Identify process improvements to enhance customer experience and present to leadership.
• Suggest opportunities for service improvement or chargeable activities through proper channels.
• Develop personal skills and product/technical knowledge and mentor less experienced teammates.
• Collaborate in a team environment to support colleagues.

Skills

Strong communication

English fluency

Swedish fluency

Analytical skills

Financial background

Microsoft technologies

Exceptional customer facing skills

Time management

Teamwork

Tools

ServiceNow

ITIL

Job description

Full-time

Salary Range

86,811 – 96,652 PLN

Company Description

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

What you will do?

As an Associate Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Application Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Work in a team environment to help and assist colleagues.

Qualifications

• Strong communication skills and fluent in English(verbal and written)
• Strong communication skills and fluent in Swedish(verbal and written)
• Exhibits good analytical and problem-solving abilities
• Financial/Accountingbackground (is a plus)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
• Finance background or experience using financial would is an advantage
• Previous experience of working in a Customer Service environment is an advantage
• Ability to manage your own time to prioritise workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Able to use initiative and work alone, and as part of a team
• Possess ability to work in a Dual Working Environment
• Knowledge on a given Unit4 ERP module or other module(s) will be an asset
• Knowledge or experience with ServiceNow and ITIL

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing

Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.