Application Management Framework Manager

Hitachi, Ltd.; Kraków; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Well-being programs

Flexible work options

Global exposure

Job summary

Hitachi Energy is seeking a seasoned IT governance professional to lead the Application Management Framework across the High Voltage Business Unit. You will define standards, drive governance documentation, and train Application Managers to ensure consistent service delivery.

You will collaborate with Portfolio, Compliance, and support teams to elevate CMDB data quality and application lifecycle processes, in a global setting.

Qualifications

• Degree in information systems, CS, business admin or related field.
• 5–8 years IT experience in a global organization.
• Experience with ServiceNow, CMDB and lifecycle processes.
• Proven governance framework and operational documentation creation.

Responsibilities

• Define, maintain and improve the Application Management Framework across the BU.
• Develop governance standards, templates and policy documentation.
• Train and onboard Application Managers; provide guidance.
• Improve app governance, ownership quality and CMDB data quality.
• Set criteria for transitions to external providers and oversee handover.
• Identify opportunities to simplify and standardize processes.
• Collaborate with Portfolio, Compliance, and support teams to raise maturity.

Skills

IT governance

ITSM

ServiceNow

CMDB management

Application lifecycle management

Stakeholder management

Analytical skills

Education

Bachelor's or Master's degree in Information Systems, Computer Science, Business Administration, or related field

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

The Opportunity:

Responsible for establishing, maintaining, and continuously improving the Application Management Framework across the High Voltage Business Unit to ensure applications are managed consistently, support services are delivered in accordance with Hitachi Energy standards and policies, and Application Managers are equipped with the appropriate processes, standards, and governance.

How You'll Make an Impact:

• Define, maintain, and continuously improve the Application Management Framework across the Business Unit.
• Develop and maintain Application Management standards, processes, templates, and governance documentation to ensure alignment with Hitachi Energy policies and requirements.
• Actively support Application Managers through training, onboarding, guidance, and knowledge-sharing activities.
• Drive improvements in application governance, application ownership quality, and Configuration Management Database (CMDB) data quality.
• Define criteria for transitioning applications to Application Management Services providers, support application selection and handover activities, and ensure suppliers deliver services in line with agreed standards, service levels, and operational requirements.
• Identify opportunities to simplify, standardize, and improve Application Management processes and ways of working.
• Collaborate closely with Portfolio Management, Compliance Management, Application Managers, and support teams to increase Application Management maturity across the Business Unit.

Your Background:

• Bachelor's or Master's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5-8 years of professional experience in IT within a global organization, with strong expertise in Application Management, IT Governance, IT Service Management (ITSM), or a related discipline.
• Experience with ServiceNow, CMDB management, and application lifecycle management processes.
• Proven experience in developing and maintaining governance frameworks, standards, procedures, and operational documentation.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Strong analytical, problem-solving, and process improvement skills.
• Self-motivated and well organized, with excellent prioritization, multitasking, and stakeholder management skills.
• Strong communication, presentation, and influencing skills, with the ability to work effectively across global and cross-functional teams.
• Proficiency in spoken and written English is required.

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

The minimum salary for this position in the location specified below is as follows:

Italy, Milan: starting from 44 800 Euros gross per year as minimum salary.

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.
This role may be open in multiple locations. If the salary information listed is not applicable for your current home location, salary details relevant to your location will be discussed with you at a later stage.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully