Application Manager

Hitachi Digital Services; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Hitachi Digital Services is seeking a Senior MES Application Manager to join our Poland-based team. You will manage the lifecycle of MES/MoM applications, coordinate with factories and key users, and drive feature enhancements and training across the organization.

The role requires 5+ years in IS/Operations, strong SAP/MES knowledge, and ITIL discipline. Travel about 30% is expected, with on-site collaboration in a dynamic manufacturing environment.

Qualifications

• Senior with +5 years of experience in IS & Operations.
• Knowledge of discreet manufacturing processes (Hitachi Energy TR/HV welcome).
• Understanding of software solutions in MoM/MES (MES/ECS knowledge welcome).
• Understanding of SAP (PP/PS module, Production Order management).
• Thorough knowledge of IT service management concepts (ITIL).

Responsibilities

• Maintain relationships with factories and key users, aligning on drivers and objectives.
• Provide trainings and knowledge transfer on deployed system capabilities to key-users and end-users.
• Audit application usage and drive full utilization of the systems.
• Translate business requests into product feature enhancements.
• Identify new opportunities for services deployments and leverage global features.
• Manage the lifecycle of incidents and change requests per SLA.
• Ensure application availability, performance and proper technical documentation.

Skills

Fluent English

ITIL knowledge

Manufacturing domain experience

MoM/MES knowledge

SAP knowledge

Education

Bachelor's degree or higher (related field)

Tools

SAP (PP/PS)

MES/ECS

Job description

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Description

MES Application manager - location in Poland / Europe - with below job description.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Your responsibilities

• Business Proximity:
  • Maintain relationship with multiple factories (quality / operations / production managers) and key users aligning on drivers and objectives
  • Review with key-users+ 1x/2x a week
• Manufacturing community build up:
  • Provide trainings and knowledge transfer on deployed system capabilities to the key-users and end-users and feedback channeling to the application management team
  • Inform and explain on the new features coming
  • Audit the applications usage and drive business to fully utilize the systems
  • Analyze incoming business requests translating into product feature enhancements requirements
  • Identify new opportunities for services deployments
  • Leveraging the business relationship in usage of the Globally available functionalities
• Applications Operations Management:
  • Manage the entire lifecycle of incidents & change request from gathering the requirement unit testing, deployment & hypercare ensuring service delivery according to the SLA
  • Ensure applications availability, performance, and setup (password / users / routings / install base / etc.)
  • Ensure technical documentation availability and accuracy for the application(s) in scope
  • Collaborate with Infrastructure team to identify / mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g.: Patching) vulnerabilities
  • Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential threads
  • Propose and deliver actions required to improve the overall quality of the service
  • Maintain the proper SNOW and CMDB setup for apps in scope
  • Maintain a relationship with the applications vendor’s developers dedicated for a given region/site
  • Implement Change Requests to managed systems
• On-site Presence:
  • Audit, analyze and challenge MES/ECS business process configurations and their mappings into the factories manufacturing processes
  • Together with factory mgmt. team: guide, implement, test and deploy configuration changes
  • Survey and gather in person feedback on the applications performance and issues
  • On site support for new project and major system upgrades go-lives during the factory acceptance testing and hypercare period
  • Support in complex implementations of processes digitalization e.g. quality, labor management (with local language translations support)

Your background

• Seniority with +5 years of experience within IS & Operations
• Understanding of discreet manufacturing processes (knowledge of Hitachi Energy TR/HV is welcome)
• Understanding of software solutions in the area of MoM/MES (knowledge on MES/ECS is welcome)
• Understanding of SAP (PP/PS module, Production Order management)
• Thorough knowledge of IT service management concepts (ITIL).
• Systematic approach, business mindset, good articulation skills
• Fluent English language, written and spoken
• Estimated 30% travel

About Us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.

Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.