Application Management Framework Manager

hitachi; Kraków; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Well-being benefits

Paid leave

Flexible work options

Financial security benefits

Job summary

HITACHI ENERGY POLAND SP. Z O.O. is seeking a senior IT governance professional to establish and continuously improve the Application Management Framework for the High Voltage Business Unit.

You will ensure consistent management of applications, aligned services, and governance documentation across the organization. The role requires experience with ServiceNow, CMDB management, and lifecycle processes, along with strong stakeholder management and English proficiency.

Qualifications

• Bachelor’s or Master’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5-8 years of professional IT experience in a global organization with strong Application Management, IT Governance, ITSM, or related discipline.
• Experience with ServiceNow, CMDB management, and application lifecycle management processes.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong analytical, problem-solving, and process-improvement skills.
• Excellent prioritization, multitasking, and stakeholder management skills.
• Strong communication, presentation, and influencing abilities; fluent in English.

Responsibilities

• Define, maintain, and improve the Application Management Framework across the Business Unit.
• Develop and maintain governance standards, processes, templates, and documentation.
• Train and onboard Application Managers; provide guidance and knowledge sharing.
• Improve application governance, ownership quality, and CMDB data quality.
• Define criteria for transitioning apps to service providers; ensure SLAs and standards are met.
• Identify opportunities to simplify and standardize Application Management processes.
• Collaborate with Portfolio, Compliance, and support teams to raise maturity.

Skills

Application Mgmt

IT Governance

ITSM

ServiceNow

CMDB

Lifecycle Mgmt

Governance

Stakeholder Mgmt

Excel

PowerPoint

Word

English

Education

Bachelor’s or Master’s in IS/CS/Business

Tools

ServiceNow

CMDB

Job description

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0141327

Date Posted:

2026-09-24

Company Name:

HITACHI ENERGY POLAND SP. Z O.O.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity:

Responsible for establishing, maintaining, and continuously improving the Application Management Framework across the High Voltage Business Unit to ensure applications are managed consistently, support services are delivered in accordance with Hitachi Energy standards and policies, and Application Managers are equipped with the appropriate processes, standards, and governance.

How You'll Make an Impact:

• Define, maintain, and continuously improve the Application Management Framework across the Business Unit.
• Develop and maintain Application Management standards, processes, templates, and governance documentation to ensure alignment with Hitachi Energy policies and requirements.
• Actively support Application Managers through training, onboarding, guidance, and knowledge-sharing activities.
• Drive improvements in application governance, application ownership quality, and Configuration Management Database (CMDB) data quality.
• Define criteria for transitioning applications to Application Management Services providers, support application selection and handover activities, and ensure suppliers deliver services in line with agreed standards, service levels, and operational requirements.
• Identify opportunities to simplify, standardize, and improve Application Management processes and ways of working.
• Collaborate closely with Portfolio Management, Compliance Management, Application Managers, and support teams to increase Application Management maturity across the Business Unit.

Your Background:

• Bachelor's or Master's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5-8 years of professional experience in IT within a global organization, with strong expertise in Application Management, IT Governance, IT Service Management (ITSM), or a related discipline.
• Experience with ServiceNow, CMDB management, and application lifecycle management processes.
• Proven experience in developing and maintaining governance frameworks, standards, procedures, and operational documentation.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Strong analytical, problem-solving, and process improvement skills.
• Self-motivated and well organized, with excellent prioritization, multitasking, and stakeholder management skills.
• Strong communication, presentation, and influencing skills, with the ability to work effectively across global and cross-functional teams.
• Proficiency in spoken and written English is required.

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-