Americas O2C Operations Leader

GlaxoSmithKline; Poznań; On-site; PLN 258,000 - 430,000; Full time

Benefits offered by this job

Company Car or Car Allowance

Long-Term incentives

Annual bonus & awards

Job summary

GlaxoSmithKline is seeking an experienced Order to Cash Americas Regional Operational Lead to drive end-to-end O2C operations across multiple markets. You will manage Credit, Collections, Disputes and Cash Application, leveraging SAP O2C solutions and data analytics to hit KPIs and SLAs while guiding a team and collaborating with LOC Finance, Treasury and C&C.

The role requires strong process discipline and audit-ready control mindset.

Qualifications

• 15+ years experience in end-to-end O2C operations in shared service/hub or LOC environment.
• Experience with SAP O2C modules and core SD/FI integration.
• Proven ability to lead front-line teams and drive KPIs/SLAs.

Responsibilities

• Oversee day-to-day O2C delivery for region/markets including Credit, Collections, Disputes and Cash Application.
• Manage performance against KPIs; implement corrective actions and drive continuous improvement.
• Lead and develop O2C teams and maintain documentation for audits and control frameworks.
• Coordinate with LOC Finance, C&C, Treasury, Tech and external partners; ensure process control adherence.

Skills

SAP O2C

Credit Management

Collections

Disputes

Cash Application

Data analytics

KPI/SLAs

Lean / Six Sigma

Stakeholder Management

Multicultural teams

Education

Finance / Business / Economics degree

Tools

SAP O2C (FSCM Disputes / Credit Management / Collections / Cash Application)

S/4HANA deployments / testing

Job description

GlaxoSmithKline is seeking an experienced Order to Cash Americas Regional Operational Lead to drive end-to-end O2C operations across multiple markets. You will manage Credit, Collections, Disputes and Cash Application, leveraging SAP O2C solutions and data analytics to hit KPIs and SLAs while guiding a team and collaborating with LOC Finance, Treasury and C&C.

The role requires strong process discipline and audit-ready control mindset.