O2C Collections Analyst: Cash Flow Optimizer

GlaxoSmithKline; Poznań; Hybrid; PLN 115,000 - 191,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive program

Hybrid work arrangement

Private medical care

Job summary

GlaxoSmithKline in Poland offers a hybrid role focused on Order-to-Cash and Accounts Receivable operations supporting North American customers. The role emphasizes managing collections, cash application, and KPI-driven performance within a multinational finance team.

The position requires a Finance/Economics-related degree and 4+ years in O2C/AR with strong English, Excel, and SAP experience. It provides opportunities for process improvement, and global project involvement under GSK policies.

Qualifications

• Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in O2C/finance operations).
• 4+ years experience in end-to-end O2C operations / Accounts Receivable, with exposure to Credit Management, Collections, Disputes and Cash Application in a shared service / hub LOC environment.
• Strong English language skills are fundamental.
• Ability to meet and improve operational KPIs through data-driven analysis and interventions.
• Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance purposes.
• Strong Excel skills and familiarity with ERP systems (e.g. SAP).
• Good communication skills with ability to handle difficult conversations professionally.
• Analytical mindset, attention to detail, and ability to prioritise accounts/workload based on risk and impact.
• Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO.
• Experience in continuous improvement and process optimisation (e.g. Lean/Six Sigma concepts) applied to finance operations.
• Experience of working with internal and external stakeholders in a multicultural and remote team environment.

Responsibilities

• Manage collections activities for assigned customers/markets - LOCs.
• Produce financial reports (Cash Forecasting, AR aging) and review summaries, propose actions for management as required.
• Support O2C period end financial closing activities and year-end activities.
• Manage customer’s payments and ageing status in ERP / collections tools.
• Coordinate with Commercial, Customer Service, Finance and P2P/O2C teams to investigate and resolve disputes; ensure timely answer to queries being raised.
• Review Accounts Receivable ageing, high-risk accounts, and overdue balances; propose actions and elevate per O2C escalation matrix.
• Prepare periodic reports and commentary on overdue, Days Sales Outstanding (DSO), and dispute drivers for the Collections Lead / O2C Operations Lead.
• Work with Cash Application teams to clarify remittances, short-pays, and unallocated cash, ensuring correct posting and clearing of open items.
• Resolve queries coming from LOC or customers according to GSK policies and procedures.
• Work closely with Local Finance (Stakeholders) in leading O2C deliverables.
• Ensure alignment and completion of monthly KPIs.
• Follow GSK credit & collections policies, SOX controls, and documentation standards.
• Contribute to continuous improvement initiatives related to O2C activities and processes.
• Support Management in deliverables and leading projects locally or globally as part of the O2C strategy.

Skills

End-to-end O2C/Accounts Receivable

Credit management

Collections

Disputes & cash application

Excel

SAP / ERP systems

Strong English

SOP/LSOP & internal controls

Data-driven analysis

Multicultural remote teams

Education

Degree in Finance, Business, Economics or related discipline

Tools

SAP

Job description

GlaxoSmithKline in Poland offers a hybrid role focused on Order-to-Cash and Accounts Receivable operations supporting North American customers. The role emphasizes managing collections, cash application, and KPI-driven performance within a multinational finance team.

The position requires a Finance/Economics-related degree and 4+ years in O2C/AR with strong English, Excel, and SAP experience. It provides opportunities for process improvement, and global project involvement under GSK policies.