Global O2C Delivery Lead: Transform & Elevate Operations

McCormick & Company, Incorporated; Łódź; Hybrid; PLN 420,000 - 660,000; Full time

Job summary

McCormick & Company, Incorporated is seeking an Order To Cash Global Delivery Lead – Global Enablement to drive end-to-end O2C processes, including Accounts Receivable, Credit & Risk, and Customer Service, across NA, LatAm, and EMEA. You will lead a 200+ person team and implement improvements to achieve operational excellence.

The role requires a Bachelor's degree in Finance, Accounting, or Business Management, 5–7 years in global leadership, and deep knowledge of O2C and SAP.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Management required.
• 5-7 years leading a global client-service or customer-oriented function across multiple geographies.
• 5 years in a senior leadership role with process improvement experience and/or delivering complex projects.
• 5+ years of experience with Order to Cash business processes.
• Extensive knowledge of best practices across Sales Order to Cash and financial management.
• Knowledge of manufacturing, inventory management, warehouse, and distribution.

Responsibilities

• Lead a global team of 200+ across NA, LatAm, and EMEA to achieve Best in Class performance in AR, Credit & Risk, and Customer Service.
• Establish and deliver KPI criteria, targets, and report performance to stakeholders.
• Optimize end-to-end processes to drive efficiency, including automation and new services opportunities.
• Contribute to operating budgets and quarterly forecasts.
• Identify and remediate service delivery issues with corrective actions.
• Ensure accounting policies and internal controls are applied consistently within O2C.

Skills

Leadership

Global team management

O2C processes

Process improvement

KPI setting and measurement

Budgeting and forecasting

Stakeholder management

Automation

SAP

Cross-functional collaboration

Education

Bachelor's degree in Finance, Accounting, or Business Management

Tools

SAP

Job description

McCormick & Company, Incorporated is seeking an Order To Cash Global Delivery Lead – Global Enablement to drive end-to-end O2C processes, including Accounts Receivable, Credit & Risk, and Customer Service, across NA, LatAm, and EMEA. You will lead a 200+ person team and implement improvements to achieve operational excellence.

The role requires a Bachelor's degree in Finance, Accounting, or Business Management, 5–7 years in global leadership, and deep knowledge of O2C and SAP.