After Sales Service Technical Advisor (Romanian speaking)

TTI Group; Polska; Hybrid; PLN 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Private healthcare

Lunch card

Life insurance

Job summary

Techtronic Industries (TTI) is seeking a Romanian-speaking After Sales Service Technical Advisor to provide technical support to partners and customers in the Romanian market. You will diagnose issues, validate service claims, and collaborate with R&D and logistics to implement improvements.

Responsibilities include training service partners, supporting warranty processes, and analyzing after-sales data to drive process enhancements. Hybrid work model, with travel for short trips within Romania.

Qualifications

• Technical education in mechanical, electrical, automation, mechatronics or related discipline.
• 1–2 years of experience in automotive, machinery or related industries (service, technical advisory or customer support).
• Very good command of Romanian (mandatory) and good command of English.
• Ability to read and interpret technical documentation/diagrams (mechanical or electrical).
• Good knowledge of MS Office applications and CRM systems.
• Strong analytical thinking and data-driven problem solving.
• Excellent communication skills and collaborative mindset.
• Willingness to travel for short business trips (within Romania).

Responsibilities

• Provide technical support to service partners and end customers, primarily in the Romanian market.
• Analyze and diagnose technical issues related to products and equipment.
• Validate service claims and oversee accuracy of processing.
• Collaborate with R&D, Quality, Production and Logistics to resolve issues and implement improvements.
• Prepare and deliver basic technical training sessions for service partners.
• Participate in audits and service visits at international partner locations.
• Analyze after-sales data and recommend corrective actions and process improvements.
• Initiate and support activities to develop service processes within the region.

Skills

Romanian language

English language

Analytical thinking

Communication skills

Education

Technical education (Mech/Elec/Automation/Mechatronics)

Tools

CRM systems

SAP

Salesforce

MS Office (Excel/Outlook)

Job description

## After Sales Service Technical Advisor (Romanian speaking)Apply: PL Repair Centre/After Sales: Full time: Posted Today: JR3998Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.## Responsibilities* Provide technical support to service partners and end customers, primarily in the **Romanian market** (via phone, email, and ticketing system).* Analyze and diagnose technical issues related to products and equipment.* Validate service claims and oversee the accuracy of their processing.* Cooperate with R&D, Quality, Production, and Logistics departments to resolve issues and implement improvements.* Prepare and deliver basic technical training sessions for service partners.* Participate in audits and service visits at international partner locations.* Analyze after-sales data (e.g., failure rates, costs, trends) and recommend corrective actions and process improvements.* Initiate and support activities aimed at developing service processes within the region.* Support warranty processes and monitor the accuracy of service claim submissions.## Requirements* Technical education (preferred fields: Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or related disciplines).* Minimum 1-2 years of experience in the automotive, machinery, or related industries (service, technical advisory, or customer support roles).* Very good command of **Romanian** (mandatory) and good command of **English**.* Ability to read and interpret technical documentation and diagrams (mechanical or electrical).* Good knowledge of MS Office applications (especially Excel and Outlook) and CRM systems.* Strong analytical thinking skills and ability to draw conclusions from data.* Excellent communication skills with a collaborative and problem-solving mindset.* Willingness to travel for short business trips (primarily within Romania).## Nice to Have* Experience working in an international environment.* Knowledge of a second foreign language (e.g., Bulgarian or Czech).* Experience with SAP, Salesforce, or similar systems.* Understanding of service network operations and warranty processes.## What We Offer* Employment under a permanent employment contract.* Task-based working time with a high level of autonomy and responsibility.* Opportunity to work in an international environment.* Hybrid working model.* Private healthcare.* Lunch card.* Life insurance.