Automotive \"Flying Doctor\" Technician

MSX International; Warszawa; On-site; PLN 171,000 - 254,000; Full time

Benefits offered by this job

Company car and assets

Dynamic, international working env.

Competitive salary

Job summary

MSX International is seeking an experienced Field Technical Support Specialist to join our automotive services team. You will handle escalated technical cases, analyze diagnostics, and translate OEM docs into clear repair instructions for workshops.

Based in a field role covering Romania, you will provide on-site and remote support to dealers, produce structured reports for OEMs and internal stakeholders, monitor key KPIs, and contribute to the knowledge base in a dynamic, international

Qualifications

• Strong automotive technical background with diagnostics and complex repair experience.
• Ability to analyze fault codes and log files to identify root causes.
• Translate OEM documentation, wiring diagrams and procedures into clear repair instructions for workshops.
• Good verbal and written communication skills in English; able to explain complex technical topics clearly.
• Team player with proactive attitude in multi-market environments.

Responsibilities

• Managing escalated technical cases from front-line support and defining corrective actions.
• Providing remote and on-site support to dealers and technical teams to ensure timely repairs.
• Producing clear, structured technical reports for OEM and internal stakeholders.
• Monitoring activity KPIs and flagging early warning signals on product or process issues.
• Contributing to the technical knowledge base and continuous improvement of Level 1 agents and workshop.

Skills

Automotive diagnostics

Complex repair

Dealer experience

OEM environment

English communication

Team player

Proactive mindset

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

(We're accepting applications from all Romania, this is a field based role, providing on-site technical support, covering all Romania.)

Responsibilities

• Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions.
• Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair.
• Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement.
• Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues.
• Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.

Qualifications

• Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop or OEM environment).
• Proven ability to analyze technical data, fault codes and log files to identify root causes and recurring issues on vehicles.
• Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions for workshops.
• Good verbal and written communication skills in English; able to explain complex technical topics in an understandable way.
• Team player with proactive attitude, logical and inquisitive mindset, able to operate in multi-market, multi-stakeholder environments.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

In Joining MSX, You Can Enjoy

• Competitive salary
• Freelancer contract
• Company car and assets
• A dynamic, international working environment

Working Pattern

• Monday – Friday
• Field based role covering all Romania

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.